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Entry LevelFull-time
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office. Product portfolio: Loop-X - to find out more about our newest product Loop-X, please click here 
Main responsibilities will include:
β’ Install new Brainab devices and software in hospitals
β’ Install SW/HW upgrades
β’ Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
β’ Perform Troubleshooting independently
β’ Repair systems/devices and minimize down time
β’ Complete every installation or service assignment quickly and efficiently
β’ Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
β’ Perform mandatory administrative tasks accurately
β’ Document performed services according to Brainlab policies
β’ Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
β’ Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
β’ Maintain good and efficient communication between customers, colleagues and superior
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About Brainlab
Brainlab is a global leader in medical technology, specializing in innovative solutions for surgery, radiation therapy, and imaging. Headquartered in Germany, the company was founded in 1989 with a mission to transform healthcare through advanced technology. Over the years, Brainlab has expanded its reach, serving healthcare providers across more than 70 countries and becoming synonymous with precision and efficiency in medical procedures. The companyβs name reflects its focus on brain-related applications, though its solutions now span multiple medical disciplines. Brainlabβs core offerings include software and hardware systems designed to enhance surgical navigation, radiation therapy planning, and image-guided interventions. Key features of their products include real-time imaging integration, automated workflows, and customizable interfaces that streamline complex medical tasks. These solutions cater primarily to neurosurgeons, radiation oncologists, and orthopedic specialists, enabling them to achieve greater accuracy and patient outcomes. The companyβs technology is particularly valued in minimally invasive procedures, where precision is critical. Notable achievements include the development of the first fully digital neurosurgical navigation system and a strong market position as a pioneer in medical robotics. Brainlabβs unique value proposition lies in its ability to combine cutting-edge technology with clinical expertise, fostering a collaborative approach to improving healthcare delivery.
