Lead User Researcher at NECSWS

We are looking for an experienced Lead User Researcher with strong GDS Beta delivery experience to take ownership of user research on one of our most critical and visible programmes. This is a fixed‑term contract role, with flexibility on duration (minimum of 6 months), designed for someone who enjoys leading at pace in complex delivery environments.  In this role, you will set the direction for user research, act as a trusted point of contact for the client, and guide the wider team through a GDS Beta Assessment. You’ll be empowered to make strategic decisions, influence outcomes, and shape the research approach to support successful delivery.  The role can be remote or hybrid, depending on location. We are ideally looking for someone who can start immediately, though we are happy to speak with candidates who have a notice period. Due to the nature of the programme, eligibility for UK Security Clearance and NPPV3 is essential.  You’ll lead the planning, facilitation and delivery of user research across a substantial GDS Beta project, working closely with multidisciplinary teams on problems that are often complex, sensitive and fast‑moving. Autonomy, sound judgement and strong project management, relationship management and negotiation skills will be key.  A significant part of the role will involve supporting the programme through a GDS Beta Assessment — making the right calls at the right time, clearly articulating research insights, and having confident, informed conversations with senior stakeholders and clients to ensure the work meets the required standards.  While the environment brings challenge and pressure, it also offers the opportunity to contribute to services with meaningful societal impact, where good user research genuinely shapes outcomes for the public.