Associate Account Manager, EMEA at Branchmetrics

Branchmetrics

London, Greater London, England, United Kingdom·7h ago

ManagerFull-timeRustGitAI

Salary Range

$91,800 - $124,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as an Associate Account Manager. This role focuses on building strong relationships with customers and driving adoption through value, consumption growth, and ensuring retention.

Key Responsibilities

→Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth.
→Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs.
→Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs).
→Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
→Build compelling demonstrations, presentations, and business value documents.
→Identify and resolve business issues.
→Assist and support with technical issue resolution.
→Accelerate adoption, manage engagement, and lead value creation.

Requirements

✓1-2+ years of professional experience in Customer Success, Account Management or similar customer-facing roles.
✓Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams.
✓Experience supporting customers with cloud-based SaaS solutions.
✓Problem-solving skills around business and technical product questions.
✓Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption.
✓Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
✓A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.).
✓Ability to navigate in the grey and have a growth mindset.
✓Excellent written and verbal communication skills.
✓Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.