Enterprise Account Manager - MarTech / AdTech, EMEA at Branchmetrics

Branchmetrics

London, Greater London, England, United Kingdom·7h ago

ManagerFull-timeRustGitAI

Salary Range

$91,800 - $124,200 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a driven individual with great business acumen, strong customer-facing expertise, and experience in the AdTech/MarTech space to join our team as an Enterprise Account Manager. This role focuses on building strong relationships with customers, driving adoption through value, and ensuring retention.

Key Responsibilities

→Take ownership of the entire customer lifecycle, developing and implementing strategies to increase usage, adoption, and growth for customers across commercial, enterprise, and strategic segments.
→Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customers’ needs.
→Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs).
→Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users.
→Build compelling demonstrations, presentations, and business value documents.
→Identify and resolve business issues.
→Assist and support with technical issue resolution.
→Accelerate adoption, manage engagement, and lead value creation.

Requirements

✓4+ years of professional experience in Customer Success or Account Management.
✓2+ years of professional experience in the AdTech/MarTech space working with commercial & enterprise clients.
✓Excellent client management skills, a bias for action, strong sense of accountability, and the ability to perform hands-on technical work when needed.
✓Experience supporting customers with cloud-based SaaS solutions.
✓Problem-solving skills around business and technical product questions.
✓Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption.
✓Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle.
✓A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools.
✓Ability to navigate in the grey and have a growth mindset.
✓Excellent written and verbal communication skills.
✓Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc.