Implementation Specialist, US at Branchmetrics

At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward. We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here. As Implementation Specialist, at Branch, you will work with the most widely known global brands to implement our mobile technology into their marketing stacks. A successful Implementation Specialist can combine hands-on implementation of cutting-edge mobile technology, with strategic technical mapping, while effectively building client relationships through strategic communications, planning and project management. If you're an enthusiastic & driven self-starter; enjoy becoming deeply familiar with the technical details of any new mobile technology; can effectively build relationships with internal & external stakeholders; and enjoy building technical solutions that deliver value for your clients; then you’re a great fit for this mission-critical role that is a key driver of growth for Branch. This role is dedicated to NA, APAC and EMEA markets. As Implementation Specialist, you’ll get to: • Plan & execute the end-to-end onboarding implementation of Branch’s technology into the mobile applications and tech stacks of large global enterprises. • Lead in-person & remote technical workshops with customer’s engineering, marketing & product teams on Branch’s technical capabilities and integration processes. • Leverage your understanding of mobile and web technology to help customers execute their desired use cases and discover new custom use cases. • Flex project management skills to build, manage, deliver project plans internally and externally. • Work with customers and internal stakeholders to deliver technical service throughout the entirety of the customer lifecycle. • Interact with customers in person, over phone, and via email/Slack to answer technical questions and provide support. • Deep dive into configurations to investigate, debug and resolve implementation issues, ensuring a seamless go-live experience Develop business cases and performance reports that quantify the Branch Value Proposition and showcase early campaign wins to executive stakeholders. • Partner closely with Branch Product and Engineering teams to share customer feedback, influencing the product roadmap to drive higher platform adoption. You’ll be a good fit if you have: • Problem-solving skills around technical, product, and business questions. • Project management experience • Ability to manage multiple projects & deliverables running in parallel timelines. • Ability to understand & clearly communicate details behind Branch’s SDK & SaaS products with technical & non-technical customers. • Excellent verbal communication and writing skills • Intellectual curiosity, outstanding work ethic that can create value with minimal direction. • Bachelor’s degree in Computer Science (or comparable experience). • Experience pulling & manipulating data & logs using SQL. • Experience using productivity tools like: JIRA, Charles Proxy, Chrome Developer Tools, etc. Nice to have: • 0-2 years experience in Mobile and/or SaaS industries (ideally in a customer-facing role). • Experience with 3rd party SDK and Analytics solutions: mParticle, Segment, Adobe Launch, Adobe Analytics, Google Analytics, Google Tag Manager This role is fully remote and does not qualify for relocation or visa sponsorship. In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in TX, is $75,000 to $80,000. Please note that this information is provided for those hired in TX only. Compensation for candidates outside of TX will be based on the candidate’s specific work location. Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above. This role additionally includes a 10% annual bonus tied to company goals. The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter. Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer! A little bit about us: Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend. Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch. Candidate Privacy Information: For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.