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ManagerFull-timeAWSGitAI
Salary Range
$30,600 - $41,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Account Manager to join our global team at Brandtech+. This role involves developing strategies, creative concepts, content, and campaign implementation for our clients. You will be responsible for client services, workflow management, project delivery, and new business development.
Key Responsibilities
- →Ensure a positive client experience through proactive communication and documentation
- →Escalate negative service experiences to the Account Director
- →Maintain brand guardianship on projects
- →Challenge clients constructively and present added-value solutions
- →Negotiate win-win compromises with clients
- →Stay updated with industry news and innovations
- →Use project management tools for workflow management
- →Ensure timely project delivery and escalate issues
- →Identify upcoming work and update studio forecasts
- →Lead projects requiring account management
- →Ensure project team and client agree on budget and scope
- →Manage project timing plans and scope creep
- →Escalate projects at risk of unsuccessful delivery
- →Work with project teams to ensure smooth operations
- →Accountable for final presentation of work to clients
- →Identify new business opportunities and up-sell capabilities
- →Share knowledge and facilitate learning within the team
- →Encourage a great team environment with client-centric values
- →Inspire internal teams to deliver high-standard projects
Requirements
- ✓7+ years of relevant experience
- ✓Excellent client engagement skills
- ✓Ability to manage and filter workflow
- ✓Knowledge of account management and invoicing
- ✓Highly creative with practical contribution to studio output
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