Customer Account Executive, Scale at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations, and the ability to build long-term relationships in a fast-paced environment. • Own a defined set of customer relationships, including managing all expansion and renewal activities • Develop commercial relationships to increase Braze utilization and value • Partner closely with cross-functional partners to secure contract renewals • Nurture and close account expansion deals, including upsell, cross-sell, and net new lines of business • Effectively communicate customer feedback to the Braze product team • Achieve quarterly upsell and renewal targets • Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal, and Marketing • Coordinate resources to drive feature adoption • Develop, maintain, and grow Braze and Braze Ecosystem product knowledge. • Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.) • Proactively analyze customer product usage, develop whitespace analysis, and identify growth opportunities • Quarterly whitespace mapping to increase revenue predictability • Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage WHO YOU ARE • 3+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 3+ years of experience closing and/or managing strategic customers • Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings • Proven success in navigating large organizations and the ability to quickly identify the decision makers and the decision-making process for large SaaS investments • Drive, determination, and accountability • Background in SaaS sales for Mobile and/or Marketing Technology • Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams • Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote • Prior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline • Excellent organizational skills and time management abilities • The ability to handle multiple competing priorities • Proven ability to quickly get up to speed on new cloud apps and tools • A proven networker in your daily life • Up-to-date on digital trends, especially in the mobile, web, and email space • Prior experience in a startup technology company is a plus • Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $80,850 and $95,000/year, with an expected On Target Earnings (OTE) between $161,700 and $190,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.