Sales Operations Specialist at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO You are a proactive, detail-oriented operator who excels at making complex systems run smoothly. As a GTM Operations Specialist, you will be the operational backbone of our sales engagement strategy, focusing on the execution, maintenance, and optimization of our Outreach.io environment. In this role, you ensure that our high-level go-to-market goals are translated into efficient, day-to-day workflows by partnering with GTM, Operations, and Systems leadership. This is a high-impact position for someone who loves "bringing order to disorder" and is looking to deepen their operational expertise within a collaborative, fast-paced global team. Main responsibilities: • Act as the primary execution lead for our sales engagement strategy within Outreach.io. You will process requests for new sequences, templates, and snippets—evaluating content needs alongside stakeholders and ensuring all messaging aligns with our GTM standards • Drive content governance and hygiene for our sales engagement content in Outreach.io. You will organize our content taxonomy so assets are properly tagged and searchable, while regularly auditing the system to remove unused content and keep the environment lean • Build and maintain reports to track the health of our engagement efforts. You will extract insights to suggest system or process improvements that could enhance team productivity, data quality, or process adherence • Work with cross-functional partners to roll out new platform features or operational best practices, acting as the tactical expert who ensures these changes are successfully implemented on the ground • Oversee the day-to-day administrative needs of Outreach.io, including provisioning accounts and ensuring user permissions are accurate • Act as a bridge between Sales and Post-Sales by supporting secondary initiatives like capacity planning and staffing visibility, ensuring regional leadership has the data they need to plan effectively • Own the "how-to" library for the processes you manage. You will ensure that all workflows are clearly documented and updated, providing the consistency needed for our global teams to scale WHO YOU ARE • Bachelor’s degree in Business, Operations, or a related field • 3+ years of experience in GTM Operations, Sales Ops, or Revenue Ops at a high-growth B2B SaaS company • Hands-on experience managing workflows within a Sales Engagement Platform (Outreach.io preferred) • High proficiency in Google Sheets and/or Microsoft Excel, with a sharp eye for data accuracy and detail • Strong written communication skills, with a focus on creating clear, user-friendly process documentation • A "bias toward action" and the ability to manage multiple execution-heavy workstreams independently • A generalist mindset: the ability to learn new SaaS tools and operational methodologies quickly #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.