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Mid LevelFull-timeRustGitAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join our Global Customer Support organization at Braze. This role involves serving as a trusted product expert and primary point of contact for inbound questions, handling complex technical cases, and ensuring excellent customer experiences.
Key Responsibilities
- →Own customer inquiries end-to-end, providing timely and technically sound resolutions
- →Become a trusted product expert by mastering the dashboard, integrations, and troubleshooting steps
- →Drive increased product adoption by helping customers effectively utilize the platform
- →Collaborate with cross-functional teams to deliver seamless customer experiences
- →Proactively identify opportunities to enhance customer satisfaction and product adoption
- →Contribute to process improvements and share knowledge with teammates and customers
Requirements
- ✓2–3 years of experience supporting technical products, preferably in SaaS or mobile application environments
- ✓Degree from an accredited college or university, technical boot camp certification, or equivalent experience
- ✓Proficiency with case management tools like Salesforce and Zendesk
- ✓Hands-on experience with HTML, CSS, APIs, and/or SQL
- ✓Domain knowledge of SaaS, Mobile Technology, APIs, Marketing Automation, or related fields
- ✓Strong written and verbal communication skills in English
- ✓Experience with tools such as Postman, Snowflake, and Kibana is a plus
- ✓Proficiency in Korean would be a big plus
Benefits
- ★Competitive compensation that may include equity
- ★Retirement and Employee Stock Purchase Plans
- ★Flexible paid time off
- ★Comprehensive benefit plans covering medical, dental, vision, life, and disability
- ★Family services including fertility benefits and equal paid parental leave
- ★Professional development supported by formal career pathing and learning platforms
- ★Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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