Operations Manager, Field Operations at Brightspeed

About the Role

We are looking for an Operations Manager to join our Field Operation group. This role involves reporting directly to the VP of Field Operations and overseeing strategic projects, financial and operational metric analysis, and executive presentations.

Key Responsibilities

• →Conduct long-term planning to create initiatives that further the company’s overall goals
• →Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• →Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
• →Communicate with the board or other senior officials about shifting company priorities and projects
• →Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost
• →Identify opportunities to expand or shift course to align cost and service results to world class standards
• →Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• →Enable field operations organizations and driving customer experience through strategic oversight of cross functional processes and handoffs
• →Rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution
• →Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operations efficiencies that enable optimal operational results.
• →Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience
• →Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies.
• →Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures
• →Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.