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Mid LevelFull-timeRustGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Brightwheel is seeking a Customer Success Specialist to support and train customers in implementing our platform at childcare centers. This role requires strong communication and customer service skills to help customers navigate our product and achieve their goals.
Key Responsibilities
- →Assist customers in learning and adopting the brightwheel product for their center
- →Own a portfolio of 100+ accounts throughout the 4-12 week customer onboarding process
- →Prioritize accounts to complete the implementation process
- →Overcome customer objections to ensure confidence in brightwheel’s value
- →Diagnose and resolve technical challenges customers experience
- →Serve as the expert on brightwheel’s technology platform
- →Collaborate across teams to ensure a smooth customer experience
- →Use critical thinking to identify and resolve technical or usage issues
- →Continue to sell the value of the software to gain buy-in
Requirements
- ✓2+ years of customer success, sales, or account management experience
- ✓Associate’s or Bachelor's degree, or comparable professional experience
- ✓Proven track record in onboarding new customers
- ✓Ability to create urgency and motivate people to launch with brightwheel
- ✓Excellent collaboration, organization, and time-management skills
- ✓Exceptional phone and written English communication skills
- ✓Bilingual written and verbal communication ability (Spanish) is a plus
- ✓Great attention to detail
- ✓Patience and empathy while teaching customers or handling tricky situations
- ✓Comfort with ambiguity, change, and a fast-paced environment
- ✓Comfort with working remotely using communication tools
- ✓Tech-savvy with experience in CRM tools (e.g., Salesforce)
