Technical Support Intern at Bureau

Bureau

Bangalore·1w ago

InternFull-timeJavaScriptPythonJavaRustReactREST APIGitAIAPI

Salary Range

$30,600 - $41,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Support Intern to join our team. This role focuses on assisting customers with technical inquiries and troubleshooting issues related to our platform.

Key Responsibilities

→Assist customers with technical inquiries via email, chat, call, and other support channels
→Troubleshoot issues related to APIs, Web SDKs, and Mobile SDK integrations
→Analyze API requests/responses, logs, and error codes to identify root causes
→Use API testing tools such as Postman to reproduce and debug integration issues
→Write and execute SQL queries to investigate data-related issues and resolve customer concerns
→Collaborate with Engineering and Product teams to escalate incidents and complex problems
→Document customer issues, resolutions, and troubleshooting steps in internal knowledge bases
→Assist in creating and updating technical documentation, FAQs, and integration guides
→Support validation of fixes and assist with basic testing where required
→Maintain high levels of customer satisfaction through timely, professional, and effective support

Requirements

✓Strong communication and writing skills to interact clearly with customers and internal teams
✓Good knowledge of SQL, including writing queries for troubleshooting and analysis
✓API fundamentals: Understanding of REST APIs, HTTP methods (GET, POST, etc.), authentication mechanisms, and JSON
✓Experience or familiarity with API testing tools such as Postman or similar
✓Basic knowledge of Python scripting for automation or data analysis
✓Problem-solving mindset with strong analytical and debugging skills
✓Flexibility to work in shifts or off-hours when required