People Operations Coordinator at Bvnk

About us: BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets. We are a diverse team spread across the UK, Europe, South Africa and APAC, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We recently raised 40m in series A funding, and we're looking for smart, ambitious people to help us build the next generation of payments. We're incredibly honored to have made Newsweek's list of the top 100 Global Most Loved Workplaces 2 years running in 2023 and 2024. We're hiring for a People Operations Coordinator reporting to the Head Of People and Talent. This is an opportunity to join a highly motivated and energetic team that's backed by world class investors, going after a new market. If you are an individual who enjoys working in a fast paced energetic environment, solving real world problems, who is motivated by results and growth then BVNK could be a great fit for you. About this role in the team: BVNK is looking for a highly personable, dedicated, and self-motivated People Operations Coordinator to join our People Team. Reporting directly to the Senior People Partner, you will be the organisational powerhouse responsible for the efficient administration of our employee operations and the smooth running of our Cape Town, South Africa office. This pivotal role sits at the intersection of our People function and the workplace experience. You will manage the administrative foundation of the full employee lifecycle (from onboarding through departure) and serve as the essential hub for office management and facilities coordination. We’re looking for someone with a proactive approach who can support our employee community, strengthen our operational efficiency, and collaborate effectively across multiple internal teams and stakeholders. As the People Operations Coordinator, you will have a direct impact on the day-to-day health and growth of our employees and the workplace environment as we enter our next phase of expansion. Our ideal candidate is passionate about operational excellence, data integrity, and takes the initiative to continuously improve processes. Key Areas of Responsibilities: People Operations • Employee Lifecycle Administration: Manage the administrative processes for the employee journey, including accurately tracking and updating our HRIS (Human Resources Information System) and ATS (Applicant Tracking System) for new hires, role changes, and departures. • Data Integrity & Reporting: Ensure all people data across systems is correctly uploaded and maintained. Generate and distribute routine reports and metrics to support People Team activities. • Process Efficiency & Automation: Proactively identify areas for operational improvement, with a focus on leveraging system capabilities, automation, and AI tools to streamline administrative processes and eliminate manual effort. • System Administration: Serve as the primary administrator for the HRIS and ATS platforms, managing user access and acting as the initial point of contact for system-related queries and basic troubleshooting. • Confidentiality & Compliance: Strictly adhere to protocols for data protection and confidentiality when handling employee information within the HRIS and shared files, ensuring data security at all times. • First-Line Support: Act as the initial point of contact for employees' routine questions regarding People policies and general administration, escalating complex or confidential queries to the appropriate team member. • Administrative Documentation: Prepare general employment-related documentation such as standard letters (e.g., confirmation of employment, reference letters) and assist with routine internal communications. Office Management & Facilities: • Facilities Upkeep & Maintenance: Act as the key contact for the general maintenance and smooth operation of the Cape Town office. Quickly address and coordinate solutions for any facility or operational issues. • Office Stock & Supplies: Oversee the inventory and manage the regular restocking of all essential groceries, office supplies, and equipment to ensure the office is consistently well-equipped for daily operations. • Vendor & Supplier Coordination: Manage relationships and logistics with key office vendors, including suppliers for office equipment, cleaning services, and catering, ensuring high standards and reliable service delivery. • Access Management: Coordinate all physical office access requirements, including the management of keys, access cards, and ensuring that all necessary employees and approved visitors have appropriate entry. • Environment & Wellness Support: Support internal initiatives related to employee wellness and contribute to maintaining a positive, professional, and efficient office environment. What we need from you: • Experience Foundation: 1-3 years of direct experience in a People Operations, HR Administration, or Office/Admin Coordinator role, ideally within a fast-paced, scale-up environment. • Operational Excellence: Demonstrated ability to manage high-volume administrative tasks with exceptional organisational skills and meticulous attention to detail. • Data Integrity & Security: Unwavering commitment to confidentiality and the ability to strictly manage sensitive employee data according to policy. • Process Improvement Mindset: Proven track record of identifying inefficiencies and a strong aptitude for utilising technology, automation, or AI features within systems to optimise workflow and increase efficiency. • HRIS & Data Savvy: Proven experience maintaining data integrity within an HRIS (Human Resources Information System) or similar database platform (e.g., ATS). • System Proficiency: High proficiency in Google Workspace or Microsoft Office Suite, particularly with spreadsheets for data tracking and reporting. • Logistics & Coordination: Practical experience managing office facilities, logistics, inventory, and vendor relationships (e.g., cleaning, supplies, maintenance). • Proactive Problem-Solving: A demonstrable track record of identifying inefficiencies and proposing solutions to improve and streamline administrative processes. • Service & Communication: A proactive, customer-service mindset when engaging with employees, vendors, and internal stakeholders. Excellent verbal and written communication skills. What you can expect from us: • Fair and competitive salary at every stage of your growth • Meaningful ownership in the business through our employee option scheme • Flexible working hours, with hybrid working at its heart • A culture built on passionate, growth-minded people • A flexible approach to holiday • Opportunities to travel to our offices around the world • An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.