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ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Canals, a fully remote, profitable startup transforming the industrial supply chain with AI. This role involves helping customers scale successfully on our platform, which automates critical workflows and reduces failure points in global logistics.
Key Responsibilities
- →Own a portfolio of customer relationships, driving adoption, retention, and renewals
- →Lead onboarding and customer training sessions to ensure quick, confident rollout across teams
- →Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks
- →Partner with Product and Engineering to surface customer insights and resolve issues efficiently
- →Facilitate regular business reviews to demonstrate ROI and align on future goals
- →Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow
- →Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values
Requirements
- ✓Typically 3+ years in Customer Success, Account Management, or Implementation for a SaaS product
- ✓Experience working in an early-stage startup and building playbooks, processes, or systems from scratch
- ✓Proven experience owning renewals and driving retention across a book of business
- ✓Demonstrated success driving product adoption and training end users
- ✓Comfortable navigating ambiguity and taking initiative to create clarity and structure
- ✓Strong communication and relationship-building skills across all levels of an organization
- ✓Comfortable explaining technical concepts to non-technical audiences
- ✓Organized, analytical, and proactive — you spot risks early and act quickly
- ✓Experience supporting B2B or enterprise customers preferred
