Customer Success Manager at Candex

ABOUT Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. The Role We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment. You will support enterprise clients from Go Live through the full lifecycle — managing user communication, training, customized content, and webinars while monitoring usage, engagement, and transaction performance to uncover opportunities and mitigate risks. You'll provide personalized recommendations to enhance platform utilization, participate in business reviews, and collaborate cross-functionally with Support, Operations, Product, and Sales to resolve issues and ensure seamless communication. You'll also partner with RVPs of Customer Success and Sales to grow accounts. This role reports to our Customer Success Team Manager. This is a hybrid position, coming into the office in Toronto's financial district twice a week.   Qualifications - 1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries - Proven track record of managing multiple accounts simultaneously while maintaining a high level of service - Exceptional written and verbal communication skills in English, A second language - an advantage - Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions - Technically proficient with the ability to quickly learn and explain software solutions to non-technical users - Strong business acumen with the ability to identify growth opportunities within accounts - Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment   Why Work With Us - We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success. - Competitive Compensation – Earn a salary and benefits that reflect your skills and impact. - Parental Leave – Take meaningful time to bond with your growing family. - Flexible Work Environment – Balance life and work with adaptable schedules. - Global Team + Mindset – Join a diverse, international team that thinks beyond borders. - Tech Setup – Get the gear and support you need to work comfortably. - Professional Development – Grow your skills with training and learning sessions. - Internal Mobility – Explore new global roles and career paths without leaving the company. - Team Outings – Connect and celebrate with colleagues through regular social events. Our Values - Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything. - Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision. - Innovate to Simplify - we continuously look for simpler ways to do everything. - Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it. - Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership. - Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless. - Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement. - Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.