Business Analyst – Life Insurance Claims at Capco

Malaysia Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT CAPCO Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. ROLE DESCRIPTION Role Summary This individual provides deep domain expertise to support claims operations, transformation initiatives, system implementations, and continuous process improvements. This role acts as a key bridge between business and technology teams, ensuring that life insurance claims processes are efficient, compliant, customer-centric, and aligned with organizational objectives. Key Responsibilities Claims Domain Expertise • Provide expert knowledge of end-to-end life insurance claims processes, including death, maturity, disability, and riders. • Interpret and translate complex claims policies, regulations, and business rules into operational and system requirements. • Serve as the go-to expert for claims-related queries from business, IT, and project teams. Business & Technology Collaboration • Work closely with IT, product, vendors, and project teams to support system enhancements, upgrades, and new implementations. • Review and validate business requirements, functional specifications, user stories, and test scenarios related to claims. • Ensure technology solutions accurately reflect claims processes, controls, and compliance needs. Transformation & Process Improvement • Support claims transformation initiatives, including automation, digitization, and workflow optimization. • Identify gaps, inefficiencies, and risks in current claims processes and recommend improvements. • Participate in process redesign workshops and provide input on future-state operating models. Testing & Implementation Support • Support UAT activities by reviewing test cases, validating results, and ensuring business readiness. • Assist with data validation, migration checks, and post-implementation issue resolution. • Support change management and business readiness activities for claims teams. Compliance & Risk Management • Ensure claims processes and system solutions comply with regulatory requirements, internal policies, and audit standards. • Support audit, risk, and compliance reviews related to life insurance claims. Required Qualifications & Experience • Bachelor’s degree in Business, Insurance, Finance, or a related field. • 7+ years of hands-on experience in life insurance claims operations. • Strong understanding of life insurance products, claims adjudication, and regulatory requirements. • Proven experience working on system implementation, transformation, or automation projects as a business SME. • Experience collaborating with IT, vendors, and cross-functional stakeholders. Key Skills & Competencies • Deep domain expertise in life insurance claims • Strong analytical and problem-solving skills • Ability to translate business needs into clear requirements • Excellent communication and stakeholder management skills • Experience with claims systems, workflow tools, or core insurance platforms • Strong attention to detail and compliance mindset WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry. We offer: • A work culture focused on innovation and building lasting value for our clients and employees • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients • A diverse, inclusive, meritocratic culture • Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement NEXT STEPS If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application. To learn more about Capco and its people check out the website on www.capco.com