Implementation Support Engineer (She/He/They) at Capco

CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: • Experts in banking and payments, capital markets and wealth and asset management • Committed to growing our business and hiring the best talent to help us get there • Focused on maintaining our nimble, agile and entrepreneurial culture About the role: We are seeking an experienced Implementation Support Engineer – Cloud Processing Service to support the delivery of modern payment processing capabilities across complex client environments. In this role, you will combine hands-on implementation expertise with knowledge of payment authorization flows and transaction processing to drive successful onboarding, integration, and production rollout. Key Responsibilities: • Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization • Troubleshoot authorization flows, transaction routing, and response code issues • Collaborate with clients, processors, gateways, and acquirers to resolve challenges • Contribute to testing, defect triage, and production readiness activities • Analyze transaction logs and processing errors to identify root causes • Prepare documentation and runbooks for implementation and support • Work closely with stakeholders to ensure smooth delivery Required Skills & Experience: • 5–7 years of experience in payment technology or transaction processing • Strong understanding of card payment flows and lifecycle events • Experience with API integrations (REST/JSON) and webhooks • Ability to analyze logs and diagnose issues in distributed systems • Strong communication and stakeholder management skills Nice to have: • Experience with cloud-based payment platforms • Knowledge of Agile methodologies • Exposure to production support in high-volume environments ONLINE RECRUITMENT PROCESS STEPS • Screening call with the Recruiter • Competencies interview with Capco Hiring Manager • Client’s interview • Feedback / Offer We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.