Operations Analyst, Enterprise at Cape

THE COMPANY Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless. At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data. We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team. THE TEAM We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization. THE ROLE Enterprise Operations Analysts serve as the technical and operational backbone of our enterprise business ecosystem. While our account teams steer the high-level strategy, this role owns the high-stakes technical workflows that sustain our privacy-centric telco business. You are the versatile "field" expert—a bridge between internal engineering and enterprise stability. Your mission is to translate complex technical requirements into seamless operational reality, ensuring that in an environment where privacy and confidentiality are paramount, our delivery remains flawless and our customers remain mission-ready. We are seeking a detail-oriented, proactive, and high-ownership Operations Analyst to serve as a critical driver of our Enterprise growth. In this role, you will take full end-to-end accountability for the operational health of our Enterprise business stream, encompassing technical support, fulfillment logistics, client training, and rigorous product QA. Your mission is to bridge the gap between product excellence and client success. By maintaining a "ready-to-field" posture and codifying complex processes into scalable playbooks, you will ensure our enterprise partners receive world-class reliability. You won't just be managing workflows; you will be optimizing the operational backbone that allows Cape to aggressively expand its footprint in the enterprise market. HERE ARE SOME WAYS YOU’LL MAKE AN IMPACT - Enterprise Operations Ownership: Assume end-to-end accountability for operational business outcomes within the Enterprise stream, ensuring departmental goals align with overarching corporate strategy. - Tier 2 Technical Escalation: Serve as the definitive technical authority for post-sales issues, resolving high-complexity tickets through knowledge, troubleshooting and escalation to internal and external engineering teams. - Fulfillment & Delivery Excellence: Lead the operational deployment of hardware and Cape services across the entire enterprise product portfolio, ensuring seamless delivery and client onboarding. - Quality Assurance & Release Integrity: Execute end-to-end QA for weekly releases to validate compatibility across device, OS, and network layers; safeguard product stability by identifying and blocking high-risk deployments. - Documentation & Scalability: Codify complex technical processes into comprehensive internal and external playbooks, establishing the foundational knowledge base required to scale enterprise support. - Operational Agility: Maintain a "ready-to-field" posture, providing the flexibility to lead high-impact projects or pivot resources during critical workflow surges throughout the enterprise lifecycle. ARE YOU THE CANDIDATE WE ARE LOOKING FOR? (REQUIREMENTS FOR THE ROLE) YOU HAVE: - Command of Technical Communication: Ability to lead high-stakes technical dialogues with clarity, authority, and empathy. You can translate complex system issues into actionable solutions for enterprise stakeholders. - The "Force Multiplier" Mindset: Exceptional capacity to manage high-volume workflows and navigate competing priorities simultaneously. You thrive in "ready-to-field" environments where precision and multitasking are non-negotiable. - Emergent Leadership: A proven track record (or a distinct aptitude) for managing people and optimizing workflows. You aren't just looking to execute tasks—you are looking to build and lead a world-class support team. - Operational Pedigree: Prior experience in a fast-paced operations environment, technical support, or mission-critical roles. We value a background of "ownership" where you’ve been responsible for end-to-end outcomes. - Educational & Professional Background: Bachelor’s Degree or equivalent experience in Business, Operations, or National Service. We highly value the discipline and problem-solving skills developed in service-oriented or high-pressure environments. BONUS POINTS (THE IDEAL CANDIDATE) - Product QA & Technical Rigor: Hands-on experience with mobile application testing (iOS/Android), regression testing, and structured bug reporting. You know how to break a product to ensure it’s bulletproof before it reaches a customer. - RF & Network Literacy: Familiarity with radio frequency (RF) communications, cellular network architecture, or complex technical signal flows. You don’t just use technology; you understand the "plumbing" behind it. - Enterprise Savvy: Prior experience navigating the unique requirements of large-scale enterprise clients. You understand the "language" of corporate stakeholders and the operational patience required to scale within them. - Mission-Critical Mindset: Experience in environments where "downtime" is not an option—whether that’s in a high-growth tech startup, a mission-driven organization, or a technical service branch. We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Our benefits include: - 401(k) match - 100% coverage of medical, dental, and vision premiums for you and your dependents - 12 weeks paid parental leave (for all parents, no waiting period) - Stipends for - Family-forming needs - Gender-affirming care OUR CULTURE  - We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win. - We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers. - We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology. - We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use). - We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better. HOW TO APPLY Click the link below to apply. We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.