IT Support Technician at capricor

Capricor Therapeutics (NASDAQ: CAPR) is a biotechnology company dedicated to advancing transformative cell and exosome-based therapies for rare diseases. At the forefront of our innovation is Deramiocel (CAP-1002), our lead cell therapy in late-stage development for Duchenne muscular dystrophy. We are also harnessing our proprietary StealthX™ exosome platform to unlock new possibilities in targeted delivery and vaccinology. Every program reflects our commitment to pushing the boundaries of science and delivering life-changing treatments to patients and families who need them most. Key Responsibilities • Provide Tier 1–2 IT support for office and lab personnel (onsite and remote) • Troubleshoot issues across: Windows and macOS systems, Microsoft 365 (Outlook, Teams, SharePoint) • VPN (e.g., GlobalProtect) and remote access tools • Printers, conference systems, and AV equipment • Support lab-specific IT needs, including: • Workstations connected to scientific instruments • Barcode scanners, label printers, and specialized peripherals • Manage tickets via ITSM platforms (Jira) • Perform user onboarding/offboarding with strict adherence to access controls and audit requirements • Support Active Directory / Azure AD: User provisioning, group access, MFA troubleshooting • Assist with endpoint management (Intune, or equivalent) • Maintain accurate documentation aligned with compliance and audit standards • Escalate complex issues to Systems/Network teams as needed • Participating in IT projects (lab expansions, system rollouts) Minimum Qualifications • 1+ years of experience in Help Desk, Desktop Support, or IT Support • Experience supporting Windows and/or macOS environments • Familiarity with: Microsoft 365 ecosystem, Active Directory or Azure AD, IT ticketing systems • Basic understanding of networking (DNS, DHCP, VPN) • Strong communication skills with both technical and non-technical users • Ability to work in a fast-paced, regulated environment Preferred Qualifcations • Experience in biotech, pharmaceutical, or healthcare environments • Understanding of GMP, or FDA regulatory requirements • Exposure to validated systems and change control processes • Experience supporting laboratory systems or scientific equipment • Familiarity with: Endpoint tools (Intune, JAMF), Identity & Access Management best practices, Security controls (MFA, device compliance, least privilege) Work Environment • Onsite role to support lab operations • May require occasional after-hours support for critical lab systems • Must be able to lift up to 20 lbs of IT Equipment (Monitors, Printers, etc) • Occasional weekend work • On call schedule • Support cGMP/cGTP manufacturing environments Why Capricor? Capricor Therapeutics, a trailblazer in cell and exosome therapy, is dedicated to redefining standards of care with innovative treatments rooted in scientific excellence. Guided by integrity and a passion for patient-centered impact, our team is shaping a brighter future for healthcare. Join us and contribute to a mission-driven group that’s transforming lives with every breakthrough. Come Work With Us! At Capricor, you’ll thrive in a collaborative environment that nurtures your professional growth and innovation. Join a dedicated team fueled by a passion for advancing medical science and transforming patient lives through our cutting-edge therapies. Please note that Capricor does not use Skype for interviews or recruiting activities. Candidates will only be contacted by an official Capricor email address which is @capricor.com. Additionally, Capricor will never ask potential employees to send a check or money to the Company for any reason. Notice to Recruiting Agencies Capricor Therapeutics does not accept candidate submissions or referrals from recruiting agencies, staffing firms, or third-party recruiters without expressed consent from Talent Acquisition management and a prior written agreement. Agencies that contact hiring managers directly, solicit business, or submit candidates without this approval will not be considered for any engagement. All such submissions become the property of Capricor Therapeutics, and no fees will be paid for any candidates hired as a result. We appreciate your cooperation and respect for this policy.