Associate UX Director / Lead Product Designer at CapTechConsulting

CapTechConsulting

Richmond, VA, us·16h ago

SeniorFull-timeGitAI

Salary Range

$93,925 - $127,075 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

CapTech’s Customer Experience (CX) team seeks an Associate UX Director / Lead Product Designer with a track record of designing sophisticated digital brand experiences that are intuitive, impactful, and accessible. This role involves influencing user behavior and enhancing brand-to-customer relationships through elegant and engaging digital products and services.

Key Responsibilities

→Lead the creation of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes following interaction design and usability best practices.
→Manage the project team to nurture junior creatives, develop their talents, and elevate the overall quality of client deliverables.
→Present design concepts and rationale to clients and internal teams in a clear and compelling manner.
→Produce clean, informative, and concise presentations that communicate the rationale behind designs.
→Provide insightful and constructive feedback on the design of the experience, including interactions, information architecture, content, layout, and overall alignment with goals and brand.
→Perform competitive assessments and provide innovative alternatives, as well as research and understand design and technology trends.
→Contribute to the evolution of CX methodologies, capabilities, approaches, and toolset. Attend and lead CX meetings and trainings. Engage in professional development and industry involvement.
→Explore and leverage AI-powered design tools and workflows, staying current with emerging technologies and experimenting with new approaches to enhance creativity, efficiency, and impact.

Requirements

✓Proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.
✓Strategic thinking ability to translate business goals and user needs into thoughtful design solutions.
✓Exceptional creative insight and drive, delivering projects from research through implementation in partnership with multi-discipline teams and clients.
✓Ability to seek the best ideas, regardless of source, and deliver persuasive client presentations with confidence.
✓Comfort with enterprise-scale challenges, inspiring and motivating teams of researchers and designers to produce engaging, multi-channel digital solutions.
✓Leadership skills to consistently drive client growth and deliver high-quality results independently in a fast-paced environment.