Product Manager, Multiple Levels at Carvana

About Carvana “We believe CVNA is in the early stages of becoming the next U.S. retail category killer.” – Stephens Investment Bank, Analyst Report, Sept. 2024 “Growing a capital and labor intensive, industrial type asset at a 40% clip is unchartered territory…” – JP Morgan Chase, Analyst Report, Jan 2026 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500, following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we emerged as both the fastest-growing and most profitable automotive retailer in the US, thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. Our technology teams build: • End-to-end ecommerce for buying and selling cars, including everything you see on Carvana.com and in our mobile apps. • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform built for efficiency and quality at scale. • 360° vehicle photography and interactive merchandising using cutting-edge computer vision and AI. • The most sophisticated self-service automotive lending platform in the world; a full fintech stack. • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet, reaching 90% of US driveways. • Enterprise-grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow automation covering everything mechanical, electrical, and cosmetic. • Early adoption and customization of AI tools to optimize developer efficiency and experience. And much, much more… About the team and position Our Product team is at the center of that growth, and we are hiring. We are an AI-first technology organization that moves fast, operates with high ownership, and builds things that matter at scale. If you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you. We are hiring Product Managers across several teams in Los Angeles and Phoenix, spanning mid-level and senior roles. While each team has its own focus area, we look for the same foundational qualities across all of them: strong product instincts, a data-driven mindset, an AI-first approach to work, and the drive to own outcomes end to end. The Teams Depending on your background and interests, you may be considered for one or more of the following teams: • Conversational AI: Own the roadmap and continuous improvement of Sebastian, our AI-powered conversational agent built on leading-edge LLMs that helps millions of customers research, buy, sell, and manage their vehicles. • Transactional Communications: Own the customer-facing communications ecosystem across email and SMS, delivering clear, empathetic, and timely messages throughout the car-buying journey at scale. • Nurture: Lead nurture communications on an AI-first team, guiding customers from early interest through purchase using machine learning, personalization, and experimentation across email, SMS, and push. • Sell to Carvana: Shape the end-to-end digital experience that enables customers to sell or trade in their vehicles. You’ll own high-impact parts of the customer journey that directly drive vehicle acquisition and support company growth. • Engineering Horizontals - Identity, Experimentation & Data Platform: Own the foundational platforms that power customer trust, product innovation, and regulatory compliance, including authentication, consent management, data privacy APIs, and experimentation infrastructure, as well as the strategic shift in how Carvana consumes and governs data through enterprise adoption of Sigma, migration of legacy SQL Server assets to Snowflake, and ownership of the unit economics of the data platform. • New Car Platform: Own product strategy and execution for high-priority special projects across Carvana's New Car organization, spanning new entrants, franchise manufacturers, and direct-to-consumer offerings with broad cross-functional visibility. What you’ll be doing While responsibilities vary by team, all roles share a common set of expectations: • Drive the product roadmap and lead end-to-end product development informed by customer research, analytics, and business needs. • Partner cross-functionally with Engineering, Design, Data Science, Analytics, and business stakeholders to scope, prioritize, and ship high-impact initiatives. • Own experimentation and measurement, actively interpreting results and translating insights into continuous product improvements. • Apply AI tools as a core part of how you work, accelerating research, synthesis, prototyping, and day-to-day execution. • Write clear requirements, project briefs, and documentation to align stakeholders and enable effective engineering execution. • Use data to size opportunities, evaluate tradeoffs, and make decisions. • Take full ownership of your product area and be accountable for the long-term trajectory of key business outcomes such as sales, gross profit, customer satisfaction, and cost per unit sold. What you should have/know • A bachelor's degree in STEM, Economics, Finance, Business, Design, or equivalent experience. • Two or more years of product, product analytics, or related experience for mid-level consideration; four or more years for senior-level consideration. • Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and tools such as SQL, Tableau, Looker, or Sigma. • An AI-first approach to product work, with hands-on experience using AI tools for research, analysis, prototyping, and day-to-day productivity. • Excellent written and verbal communication, organizational, and project management skills with strong attention to detail. • Ability to learn and absorb technical concepts and communicate them effectively to non-technical audiences. • Deep product experience at one or more highly successful and ideally high-growth companies. • Strong opinions about consumer products and a developed sense of product taste. • Experience with experiment design and interpretation. • A willingness to roll up your sleeves and do whatever it takes for the sake of the team and our customers. • Self-motivated with a sense of humor and the ability to thrive in a fast-paced, ambitious environment. It would be great if you also have • A genuine passion for AI and its potential to transform product experiences, not just familiarity with the tools but a curiosity about where the technology is headed and how to apply it creatively. • Hands-on experience building or iterating on AI-driven products, including features powered by machine learning, LLMs, RAG, tool-calling, or agent frameworks. • Knowledge of data science best practices and the ability to collaborate closely with data scientists and ML engineers to shape model-informed product decisions. • Strong UX instincts and the ability to anticipate user needs and pain points, especially in AI-assisted or conversational experiences. • Experience with agile methodology and product strategy and roadmapping. • Familiarity with Snowflake, Sigma, Looker, or Tableau for independent data exploration. • Background in automotive, e-commerce, marketplaces, retail, or similarly complex operating environments. What we’ll offer in return • Full-Time position with a competitive salary and Carvana stock compensation. • Medical, Dental, and Vision benefits. • 401K with company match. • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. • A great wellness program to keep you healthy and happy both physically and mentally. • Access to opportunities to expand your skill set and share your knowledge with others across the organization. • A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.