People Operations Associate at Carwow

OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought through our platform, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube [Upgrade to PRO to see link] channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. And we’re a long way from done! YOUR MISSION Our People & Talent team has big goals too. We’re creating market-leading people processes which will scale with us. This role will be fundamental to the success of these processes in ensuring we’re slick in our operations and constantly questioning how we can make it better? You’ll report to the People Operations Team Lead and work closely with the wider team. KEY RESPONSIBILITIES Lifecycle Administration You'll be the driving force behind a seamless, supportive experience throughout the entire employee journey—from welcoming new starters to guiding internal movers and gracefully transitioning leavers. Whether it's scheduling induction sessions and coordinating IT setups for a flawless "Day One," updating system access and ensuring smooth handovers for team transfers, or managing compliant, respectful offboarding processes, you’ll be the orchestrator aligning all key stakeholders to make every transition an absolute success. Compliance & Payroll - From providing offer letters and contracts to celebrating promotions and providing references, you'll ensure every team member at Carwow has the documents they need, throughout their journey - Assist in the development and maintenance of local policies to guarantee ongoing legal compliance. - You'll be the mastermind behind uploading and filing all new starter documents (passports, payroll and right to work info) to keep us squeaky clean. - Keeping track of current staff and leavers' documents, ensuring our Hibob is always organised and up-to-date. - Processing our global payroll for 600+ employees across the UK and Europe. HR Systems - Carwow's HR system, Hibob, is at the heart of our awesome People Team, and we need a superstar Executive to keep it running smoothly. You’ll be our data hero, ensuring everything stays accurate and up-to-date with new starters, leavers, and team changes. But this role goes beyond coordination. You’ll be an improvement mastermind, using AI tools and smart solutions to streamline processes, enhance templates, and optimise workflows. With your drive for efficiency, you’ll make data collection and reporting seamless and impactful, creating real value for the team and the business. Benefits You will take full ownership of our core benefits administration - championing everything from health insurance enrolments to share option administration (such as creating agreements). KEY REQUIREMENTS Proactive & Improvement-Oriented - A self-starter who takes initiative and identifies opportunities for improvement. - Strong problem-solving skills with a talent for thinking outside the box. - A data-driven approach to suggesting and implementing process improvements. - Excellent communication skills to advocate for change and present ideas persuasively. Scalable Thinking - Ability to build and implement systems and processes that can grow alongside the organisation. - Experience thinking strategically about People needs and anticipating future challenges. - Strong data literacy, with the ability to use data to inform decisions and measure success. - Being comfortable with using a variety of systems and a quick learner. Other - Solid understanding of Portuguese labor law with strong legislative interpretation skills. - Exceptional attention to detail, ensuring total accuracy and compliance across all HR documentation and employee records. - Fluency in Portuguese and English is mandatory to support our locations (Spanish or German language skills are a fantastic bonus). - Previous experience with Hibob, Coverflex or Freshservice is a plus. INTERVIEW PROCESS: 1. Introductory call with Talent Partner to get to know each other 2. Interview with People Operations Team Leads 3. Values interview WHAT’S IN IT FOR YOU? - 💸 Competitive comp package - 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more! - Meal allowance of 8,32€ per working day (via Coverflex) - 📈 Employee-friendly share options - ❤️‍🩹 Private healthcare insurance - 💚 Monthly coaching sessions with Spill - our mental wellbeing partner - 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies - 🏖️ 'Work from abroad for a month' annual scheme - 🧠 Generous learning and development budget - 🖥️ £500/€550 home office budget Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally. #LI-RV1