People Operations Associate at Caseware

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles! As part of Caseware’s global People Operations team, the People Operations Associate plays a vital role in delivering a consistent and high-quality employee experience across our employee population. This is an exciting opportunity to support teams across multiple countries and grow your experience as an HR professional within a global, fast-paced technology company. You will work closely with the Sr. HRBP for Europe to ensure our people operations are running smoothly across the region, from onboarding and offboarding to HRIS data management, employee lifecycle support, and leave administration. You are someone who takes pride in accuracy, works well across cultures, and is comfortable operating in a distributed global team. 📌  This is a full-time, permanent position.   🌐  Location:  This is a hybrid role based in Europe. The successful candidate will be expected to travel to regional offices across Europe throughout the year.  🗺  Regional Coverage:  Netherlands · Germany · Romania · Denmark, with scope to expand to meet business needs 📋  Reporting:  Direct reporting line to the Sr. HRBP in the region. Functional accountability to the Director, People Operations for global People Operations standards and practices. What you will do: HRIS, Data & Operations • Own the accuracy and integrity of all European employee data in BambooHR, driving a zero-discrepancy standard across all supported jurisdictions • Execute timely system updates for all employment and leave changes, ensuring consistency across payroll integrations and internal platforms • Administer all leave types across the European region i.e. vacation, sick, parental, and statutory, ensuring entitlements and balances in BambooHR accurately reflect country-specific requirements for Denmark, Germany, Netherlands, and Romania • Coordinate with payroll on leave impacts to guarantee accurate, timely pay processing, and manage sick leave documentation and Finance reporting with full transparency and data confidentiality • Lead regular data audits, proactively identifying and resolving discrepancies before they impact reporting or compliance • Partner with the Senior HR Data Analyst to deliver regional workforce insights that inform leadership decision-making • Continuously identify opportunities to streamline people operations workflows through automation, AI-enabled solutions, and process improvement, applying critical thinking to validate and refine outputs Employee Lifecycle & Support • Own end-to-end employee lifecycle processes across Denmark, Germany, Netherlands, and Romania: from offer letters, employment contracts, and onboarding through to offboarding, exit documentation, and system deactivation • Ensure BambooHR profiles are accurate and complete from day one, with all employment changes, policy sign-offs, and lifecycle events reflected in real time • Partner with payroll on compensation and benefit details for new hires, ensuring zero discrepancies at point of entry • Coordinate IT and system access setup, equipment deployment, and welcome packages that set a high standard for the new hire experience • Act as the first point of contact for employee and manager queries across all four regions — covering employment verifications, leave, and policy questions — escalating complex matters to the Sr. HRBP • Ensure compliance with local labour laws and Caseware policies through accurate, timely documentation and system updates • Maintain digital employee files to global privacy and audit standards, with a proactive approach to data hygiene Regional Support & Collaboration • Serve as the primary people operations partner for employees and managers across Denmark, Germany, Netherlands, and Romania, ensuring a consistent and high-quality HR experience • Drive high participation in performance review cycles in partnership with the regional HRBP, proactively removing blockers and tracking progress • Conduct structured 30/60/90-day check-ins with new hires, translating insights into actionable recommendations for the HRBP team • Manage exit interviews and engagement surveys, analysing regional data to surface trends and improvement opportunities • Support the rollout of engagement initiatives and company-wide programmes across European locations • Travel to regional offices throughout the year to provide on-the-ground support and maintain a visible team presence • Support the Sr. HRBP in preparing regional people data and operational updates for leadership reviews, and align regional practices with global standards in close collaboration with the wider People Operations team • Provide recruitment coordination support - including interview scheduling and administrative assistance during high-volume hiring periods - in partnership with the Talent Acquisition team What you will bring: • 2+ years of experience in HR operations, People Ops, or a related HR role, preferably in a tech, SaaS, or professional services environment • Hands-on experience with HRIS platforms (BambooHR preferred) and comfort with manual data management and system updates • Experience with leave administration and absence management processes • Familiarity with employment practices and labour law in at least one European market; knowledge of Dutch, German, or Romanian frameworks is an advantage • Experience working within or alongside a multinational or multi-country HR environment is an asset • High attention to detail and a strong commitment to data accuracy and confidentiality • Excellent written and verbal communication skills; able to build trust with employees and managers across multiple countries • Strong organisational skills with the ability to manage multiple priorities across geographies simultaneously • Degree or vocational training in Human Resources, Business Administration, or a related field • Fluency in English is required; Dutch or German language skills are a strong asset • Willingness and ability to travel within Europe throughout the year • Comfort with Excel and Microsoft reporting tools • Familiarity with applicant tracking systems (ATS) and other HR software tools is advantageous • An AI-first mindset, with a curiosity for emerging tools and a willingness to experiment with AI to improve day-to-day HR workflows and decision-making • HR certification in progress (e.g. PHRi, CIPD, or equivalent) is an asset What's in it for you: ▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.  ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.  ▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.  ▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.  ▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.  ▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.  ▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.  About Caseware: Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like. With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date. One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [Upgrade to PRO to see contact]. AI Usage: The recruitment process may use AI assisted tools but not for candidate screening or assessment. All final hiring decisions are made by humans to ensure fairness, transparency, and oversight.  Background Check: Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co  Security and Fraud: Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website [Upgrade to PRO to see link] We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.