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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cato Networks is seeking a Support Engineer Tier 1 to join their team. This role involves monitoring, supporting, and troubleshooting complex data network infrastructure for customers worldwide.
Key Responsibilities
- →Provide technical support for Cato Networks customers around the world
- →Own and manage customer issues from start to resolution
- →Research, diagnose, and troubleshoot customer issues
- →Act as a focal point for customer needs and become a trusted advisor
- →Advocate for customers internally while collaborating with product management, engineering, sales, and finance
- →Track and monitor customer status and identify growth opportunities
- →Contribute to building and expanding the company’s Global Support Services
Requirements
- ✓Strong will and aspiration to start a career in Networking and Information Systems Security
- ✓Strong computer skills with emphasis on Networking, TCP/IP, Firewalls, and proxy servers
- ✓CCNA Certification or equivalent knowledge level
- ✓Familiarity with VPNs, IPSEC, security protocols, and standards
- ✓Great troubleshooting abilities and passion for technical problems
- ✓Excellent oral and written communication skills
- ✓Fluent English, both written and spoken
- ✓Ability to adapt and work efficiently in a rapidly changing environment
- ✓Ability to work with globally dispersed, cross-cultural teams
- ✓Team player
- ✓Commitment for a minimum of 5 shifts a week, including weekends and public holidays
- ✓Experience with Cloud, SaaS technology provider - Advantage
- ✓Previous experience as a Support Engineer (Tier 1 in security companies) - Advantage
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