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ManagerFull-time
Salary Range
$122,400 - $165,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Cayuse. This role focuses on managing post-sale customer relationships and ensuring customers receive value from our products.
Key Responsibilities
- →Drive Customer Success activities and outcomes for research organizations in North America
- →Drive renewals to minimize churn
- →Identify opportunities to up-sell and drive new business growth
- →Influence future lifetime value through higher product adoption
- →Inspire and re-iterate company-wide culture of Customer Success
- →Be the customer’s voice across teams by partnering with Sales, Marketing, Product, Professional Services and Finance Teams
Requirements
- ✓4+ years experience working with enterprise customers
- ✓SaaS experience is a must have
- ✓Bachelor’s degree; preference for computer science, business, communication or related degrees
- ✓Familiarity with the workings of a research administration office
- ✓A combined background in post-sales, sales experience, and contract negotiations
- ✓An understanding of value drivers in a recurring revenue business models
- ✓Knowledge of Sales and Customer Success tools (preferably Sales Force & Churn Zero)
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