Customer Support Engineer-Level 1 at Celonis

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About Celonis

Celonis operates at the forefront of process mining and intelligent automation, leveraging advanced analytics to transform how organizations understand and optimize their business operations. Headquartered in Munich, Germany, with a global presence, the company has emerged as a leader in the digital transformation space since its founding in 2011. By combining deep process intelligence with artificial intelligence, Celonis empowers enterprises to identify inefficiencies, eliminate bottlenecks, and unlock hidden value across complex operational landscapes, particularly within industries like manufacturing, logistics, and finance. Their innovative approach bridges the gap between data and actionable insights, enabling organizations to achieve tangible improvements in efficiency and performance. The core offering of Celonis is its Process Mining platform, which provides a comprehensive, real-time view of an organization's end-to-end processes by analyzing existing data from ERP, CRM, and other systems. Key features include automated process discovery, root cause analysis, simulation capabilities, and integration with robotic process automation (RPA) and AI tools to drive continuous improvement. This solution is tailored for corporate executives, process managers, and IT professionals seeking to digitize operations, reduce costs, and enhance decision-making. By visualizing hidden process variations and inefficiencies, Celonis enables its clients to implement targeted interventions that yield significant financial and operational benefits, often resulting in millions of dollars in annual savings. Celonis has established itself as the market leader in process mining, boasting a strong track record of successful implementations across numerous Fortune 500 companies. The company's platform is recognized for its scalability and depth of analysis, supported by a robust ecosystem of partners and a growing library of industry-specific process templates. What sets Celonis apart is its unique ability to not only diagnose problems but also to prescribe and automate solutions, creating a closed-loop system for operational excellence. This comprehensive value proposition, combined with a commitment to innovation and customer success, has positioned Celonis as a pivotal player in the enterprise software landscape, driving the next wave of intelligent process optimization.

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