Manager, NAM Revenue Operations at Celonis

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us? The The Team: The Revenue Operations (RevOps) team at Celonis serves as the strategic engine behind our Go-To-Market (GTM) success. By unifying revenue operations, analytics, and infrastructure into a single, simplified structure, the team creates the data-driven foundation necessary for scaling growth across the entire customer value chain. Operating at the vital intersection of Sales, Marketing, Finance, and Compensation, RevOps champions an agile and collaborative approach to eliminate friction and drive alignment. Ultimately, the team is dedicated to building a consistent operational model that empowers our GTM teams to move with clarity, efficiency, and precision. The Role: Reporting into the VP of North America Revenue Strategy and Operations, you won’t just be watching the gears turn—you’ll be helping to build the machine. Based in our Raleigh hub, you will support the end-to-end operational strategy for one of our most critical markets. This is a high-impact, hands-on role where you’ll play a lead role partnering with multiple GTM functions to create a data driven and AI-native strategy to build our growth engine for scale in North America. The work you’ll do: • Lead and manage high-impact, cross-functional revenue initiatives from initial concept and analysis through to deployment, adoption, and results measurement. • This role will lead as a trusted business partner to the BDR and Partner teams critical to scaling our GTM engine. This includes designing and implementing operational improvements, enablement programs, and process changes that drive efficiency and better outcomes. • Build close interlocks within our NAM & Global RevOps teams leading Sales and VE strategies and operations. Collaborate on holistic initiatives that drive outcomes for customers and improved experiences for our account teams. • Dive deep into sales data (using Salesforce, AI, and other tools) to report on pipeline health, identify gaps in performance, and surface opportunities for revenue acceleration to leadership. • Proactively gather qualitative and quantitative feedback by listening to sales calls, interviewing front-line sellers (BDRs, AEs, VEs), and analyzing performance reports to understand the "why" behind the data. • Influence the tech stack roadmap to help the NAM business scale and drive rep productivity. • Own the full lifecycle of your initiatives, demonstrating excellent collaboration skills to ensure alignment across stakeholders. Success is measured by full adoption and tangible business results, not just project launch. • Continuously monitor and iterate on deployed initiatives, gathering feedback to ensure they remain effective and are driving the intended revenue impact. The qualifications you need: • 5+ years of experience in Revenue Operations, Sales Operations, or a related GTM strategy role, preferably within a B2B SaaS company. • Expert-level proficiency in Salesforce for reporting and analysis, combined with strong hands-on experience with BI platforms. • Advancing proficiency and curiosity around AI use cases for RevOps & Field teams; experience with embedded AI capabilities + conversational AI to simplify workflows and enrich customer engagement. • Familiarity with the broader GTM tech stack and data infrastructure, such as Salesloft, ZoomInfo (or other enrichment tools), compensation tools, and Snowflake databases. • Deep business acumen with the ability to move beyond what the data says to why it matters, identifying the right KPIs to measure and grow revenue. • Proven experience in B2B sales, either as a former BDR, Account Executive, or Sales Manager, OR extensive experience directly supporting sales teams with operational and enablement improvements that demonstrably drove results. • Demonstrated experience leading cross-functional projects or initiatives, showing strong leadership and program management skills. • An analytical and investigative mindset, comfortable combining data analysis with qualitative feedback (e.g., call listening, seller interviews) to uncover root-cause problems. • Exceptional collaboration and stakeholder management skills; you build trust and are motivated to drive initiatives to full adoption and success. • Excellent communication and presentation skills, with the ability to clearly articulate complex problems and recommendations to senior leadership. • Must be based in Raleigh or the surrounding area and able to commute to the office 3 days per week. Visa sponsorship is not offered for this role. What Celonis Can Offer You: • Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business. • Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities. • Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here. • Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs. • Connect and Belong: Find community and support through dedicated inclusion and belonging programs. • Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future. • Collaborate Globally: Join a dynamic, international team of talented individuals. • Empowered Environment: Contribute your ideas in an open culture with autonomous teams. About Us: Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video. Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. 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