Account Manager - Italy 🇮🇹 at doctrine

Our Mission ⚖️ Since 2016, Doctrine has been committed to a major democratic challenge: making the law more accessible. We are the first AI-powered legal platform that helps lawyers and legal professionals free themselves from repetitive, time-consuming tasks so they can focus on what truly matters—at every stage of their work: whether it’s understanding a case, conducting legal research, or drafting documents. Today, Doctrine welcomes over 1 million visits every month, with dozens of new legal professionals joining us every single day. Our ambition goes beyond borders: we aim to become the European leader in legal AI. After France, we have already launched Doctrine in Italy, and we are currently expanding into Germany with a strong conviction: you must think globally while executing locally. That’s why we work closely with our clients, striving to understand the unique subtleties of each legal system. And this is just the beginning! Our Values 🤝 Challenge the status quo. We embrace bold ideas and smart risk-taking. Liberty and responsibility. We promote autonomy, individual impact, and ownership. Knowledge is power. Information lies at the heart of Doctrine’s mission, and we always want to learn more. Release early, release often, and listen to your customers. We believe in the power of iteration and in constantly listening to our market, our clients, and their challenges. The Context & The Role Join our Sales team as an Account Manager to drive Doctrine's growth in the Italian market from our Milan hub. Your role will combine commercial excellence with Customer Success expertise to maximize portfolio value and secure lasting partnerships, working closely with the Account Executive (AE) teams. Our sales team is organized like many B2B SaaS companies: BDRs handle pre-sales qualification and prospecting, AEs negotiate the sale, and AMs (you!) are in charge of the post-sales commercial relationship. Your missions : • Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience. • Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts. • Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns. • Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine. • Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events. The Ideale Profile : • You have at least 2 years of experience in sales, customer success, or account management. • You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities. • You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence • Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them. • You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment. • Native in Italian, with proficiency in French or English. What Awaits You if You Join Doctrine 🤗 - Contribute to an ambitious project with a real, positive impact on society: making the law more accessible and open. - Benefit from tailored onboarding in the legal ecosystem to help you quickly navigate this stimulating environment. - Join an adventure where you’ll constantly learn and share your knowledge with colleagues (internal/external talks, meetups, Tech & Sales Monthly, Medium blog, etc.). - Work in a dynamic, ever-evolving team: plenty of room to innovate, lead projects independently, or collaborate in teams. Our Perks to Make a Difference ☀️ 🏡 Flexible remote work policy: 2 days per week at the office (Tuesdays and Thursdays) 🌱 Many career opportunities, with open internal mobility across Doctrine 🌴 Flexible and unlimited vacation policy 📚 A strong focus on training: €750 yearly budget for self-directed learning, plus regular team and company-wide training 🏄‍♂️ Regular team events 👩‍⚕️ Great health insurance with Alan 🚲 Sustainable mobility package of €66/month 🏋️‍♀️ Gymlib subscription for sports and wellness activities 🍱 Swile meal card 🧘 Free access to Moka.care for mental health support 💡 Hundreds of discounts and perks through our CSE 🍏 Brand-new Apple equipment Our Recruitment Process 🚀 - A 30-minute first call with one of our Talent Acquisition Managers to understand your career goals and introduce Doctrine’s mission. - A 1-hour meeting with your future manager to dive into the role, team scope, and answer your questions. - One or two technical assessments to evaluate your skills in practice. - An onsite visit to our offices including: lunch with 3 team members from different departments (to give you a glimpse of your future colleagues), a discussion on our company values to share our vision, and a meeting with our CEO, Guillaume. (If necessary, the process can be adapted to meet your personal or professional needs.) Ladies, allow yourself to apply! Some studies show that women in particular are less likely to apply for a job if they don’t meet 100% of the listed requirements. To reassure you: this job description is indicative—it’s a guide, nothing more. If Doctrine interests you, we’d be delighted to receive your application! Diversity & Inclusion All our positions are open to people with disabilities. Please feel free to share any needs during the recruitment process. We are committed to implementing all necessary accommodations to ensure a work environment that is adapted to everyone.