Outreach Training, Onboarding & Development Manager at Charliehealth

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role The Training, Onboarding and Development Manager for Outreach will have the opportunity to drive impact in enhancing a world-class experience for our rapidly growing Clinical Outreach team at Charlie Health. This role will be responsible for managing, optimizing and measuring efficacy against key training and development programs, including new hire onboarding. The Training, Onboarding and Development Manager will work closely with Outreach team members and leadership to create impactful programs that improve rep productivity and new hire ramp. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the behavioral health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to behavioral healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Optimize, manage, facilitate and measure efficacy against our onboarding program for new hires on the Outreach team • Proactively assess for gaps and/or opportunities to improve rep effectiveness and support and build training initiatives accordingly • Collaborate closely with Outreach leadership to tailor each initiative to the needs of the team and identify opportunities for optimization • Consistently assess and optimize programming for scale as we continue to grow our team • Regularly audit training materials for accuracy and relevancy • Partner closely with our marketing materials vendor to ensure new hires have ample marketing materials during and post onboarding Requirements • 3+ years of experience in sales or sales enablement • Experience in a fast-paced behavioral health or mission-driven organization a plus • Google suite proficiency • Excellent project management skills • Excellent verbal and written communication and facilitation skills • Experience building content (etc. slides, video, longform text) for a sales or Outreach team • Ability to manage multiple projects and execute on tasks in a timely manner • Strong stakeholder management skills • Ability to operate efficiently and autonomously in a fast-paced environment • Strong interpersonal communication skills and a passion for behavioral health care • If located in NYC, adhere to a hybrid work model Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $70,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $81,000 and $115,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope. • Congruence: Stay curious & heed the evidence. • Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: [Upgrade to PRO to see link] Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.