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ManagerFull-timeGitGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Partnerships Account Manager to join our team at Charlie Health. This role focuses on ensuring top-notch patient experience and referral source experience for our go-to-market channels.
Key Responsibilities
- →Develop and manage performance standards and metrics to ensure scalable and consistent performance
- →Continuously evaluate and optimize operational processes to enhance efficiency, accuracy, and scalability
- →Execute data entry tasks, ensuring data is entered accurately and efficiently into relevant systems
- →Review and process referral information daily to ensure accuracy and completeness
- →Maintain up-to-date and organized referral and provider data in internal systems
- →Support development and scalability of quality assurance measures and perform regular audits
- →Collaborate with stakeholders from various departments to understand patient, referral source, and data requirements
Requirements
- ✓Bachelor's degree in Business, Operations, Healthcare
- ✓1–2 years of experience in an operations, administrative, or data-entry-focused role
- ✓Exceptional attention to detail and accuracy in managing data
- ✓Excellent organizational and time-management skills
- ✓Proficiency with CRM platforms (Salesforce experience preferred)
- ✓Strong written and verbal communication skills
- ✓Ability to work independently, prioritize multiple tasks, and meet deadlines
- ✓Passion for Charlie Health’s mission to expand access to high-quality mental health care
- ✓Exceptional communication and deescalation skills
- ✓Resourceful with a natural ability to structure and solve ambiguous business problems
- ✓Proactive self-starter with a willingness to drive continuous improvement
- ✓Ability to work flexible hours to meet the needs of the team and patients
- ✓Work authorized in the United States and native or bilingual English proficiency
