Customer Onboarding & Due Diligence Manager at Checkout.com

Company Description We’re Checkout.com [Upgrade to PRO to see link] – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com [Upgrade to PRO to see link] is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. As we continue to scale our business and strengthen our presence across the Americas, we are opening a new Operations Hub in Mexico City to support our rapidly growing merchant base and ambitious expansion plans. We are seeking an Compliance Operations Manager to establish, lead, and grow our compliance operations team in Mexico City. The Operations Manager will be a foundational compliance operations leader in our Mexico hub, responsible for the successful delivery and oversight of Transaction Monitoring (TM) and Screening operations. You will build and lead a high-performing team consisting of Team Leads and Analysts, ensuring that our financial crime prevention efforts are rigorous, scalable, and aligned with global standards while driving operational excellence. This role is critical to our "Follow-the-Sun" model, providing seamless coverage for all global jurisdictions. You will act as the bridge between regional operational execution and global compliance strategy, requiring a pragmatic leader who can navigate a fast-paced environment without compromising on quality or regulatory integrity. What your responsibilities will be: Operational Excellence - Work in lockstep with the Operations Manager based in Mauritius to ensure a unified global approach, seamless shift handovers, and unified alignment on processes and policies. - Drive the execution of Level 1 and Level 2 Transaction Monitoring and Screening for all markets in which we operate. - Whilst partnering with our Senior Manager in Mauritius you will adopt and drive our key operational metrics (SLAs/Quality/Case Volumes/Productivity), using a data-driven approach to identify bottlenecks and maintain high velocity without compromising quality. - Bridge the gap between Quality Assurance and Quality Control findings and daily operations, ensuring that coaching leads to a measurable reduction in "Quality Drift" across global hubs. Empowering People by leading by example: - Lead the end-to-end recruitment and onboarding for the Mexico Compliance Operations team, selecting talent that aligns with both technical requirements and company values. - Cultivate psychological safety by actively building and protecting a "speak-up" culture where analysts feel empowered to flag risks, challenge assumptions, and report errors without fear, ensuring a robust, collaborative first line of defense. - Foster a high-performance environment through regular 1:1s, career development pathing, and initiatives that keep the team motivated and connected to the global mission. - Act as the pragmatic voice of leadership during process transitions, ensuring the team remains resilient and informed during periods of rapid growth or regulatory change. Stakeholder Management - Maintain a strong communication loop with the Mauritius Operations Manager and global teams to ensure a "single source of truth" for global operational health and capacity forecasting. - Work closely with the Operations Excellence Team in the launch of new products or market expansions, ensuring that comprehensive training plans and operational readiness frameworks are in place. - Prepare and present monthly operational deep-dives for Senior Leadership, translating raw team metrics into strategic insights regarding risk trends and resource utilization. - Serve as the primary point of contact for the Mexico hub during Internal Audits and Regulatory Examinations, confidently articulating the team's methodology and adherence to controls. What we are looking for: - 7+ years of experience in AML/Compliance Operations, with at least 3 years in a people management role within a FinTech or global banking environment. - Deep understanding of transaction monitoring workflows and Sanctions/Screening protocols. - A highly collaborative and pragmatic leader with a proven ability to build high-performing teams in a fast-paced environment. - Proven track record of attracting, developing, and retaining top talent. - Excellent attention to detail, problem-solving skills, and a flexible approach to work. - Experience supporting international markets and familiarity with various jurisdictional requirements is a plus. - CAMS or ICA certification is highly preferred. - Proficient in English (additional fluency in French is a plus). Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com [Upgrade to PRO to see link] We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page [Upgrade to PRO to see link] to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com [Upgrade to PRO to see link] follow us on LinkedIn [Upgrade to PRO to see link] and Instagram [Upgrade to PRO to see link]