Enterprise Account Manager at Checkout.com

Company Description We’re Checkout.com [Upgrade to PRO to see link] – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com [Upgrade to PRO to see link] is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Checkout.com [Upgrade to PRO to see link] is actively looking for strategic-thinking, resourceful, and highly driven Enterprise Account Managers to join our Commercial team in Dubai. We are currently hiring for multiple positions across varying levels of seniority. We are looking for top-tier payments talent to join our high-performance culture as we continue to scale after exponential growth in 2025. As an Enterprise Account Manager, you are the business advisor and primary post-integration point of contact. You will act as a trusted advisor, helping our largest merchants navigate the complex global payments landscape. You must possess the ability to influence C-level stakeholders, the analytical rigor to perform deep dives into payment performance, and the resilience to turn difficult conversations into win-win partnerships. Candidates will be assessed against a specific set of criteria for each level (Mid & Senior) depending on their depth of payments experience and the competencies demonstrated throughout the interview process. What you’ll be doing: - Driving Merchant ROI: Crafting and executing merchant-specific development plans that focus on tangible revenue generation and value-add. - Performance Optimization: Conducting deep-dive analyses of merchant payment data to increase acceptance rates, reduce false declines, and optimize the checkout flow. - Strategic Growth: Proactively identifying opportunities to upsell new products and features, increasing our "share of wallet" within each account. - Retention & Loyalty: Acting as the primary line of defense against churn by building high-touch, consultative relationships and resolving complex merchant pain points. - Commercial Negotiation: Navigating difficult conversations and handling pushback from sophisticated enterprise merchants with a focus on long-term partnership. - Cross-Functional Collaboration: Partnering with Sales, Integration, Legal, and Product teams to ensure an outstanding, seamless merchant experience. - Market Advocacy: Acting as the voice of our product and an ambassador of our brand, providing expertise and guidance on global payment strategies. About you: - Experience: At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business! - Domain Expertise: Strong knowledge of e-commerce, payment technologies, and major future trends in the financial ecosystem. - Commercial Acumen: Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross-selling). - Resilience: Experience handling high-pressure situations and pushback from difficult or demanding enterprise stakeholders. - Analytical Mindset: Comfortable using data to tell a story; you can turn complex transaction data into actionable recommendations for a merchant. - Adaptability: You thrive in a fast-paced, entrepreneurial environment and can manage multiple priorities without losing focus on performance. - Communication: Exceptional English communication skills (Arabic is a plus), with the ability to influence at all levels of an external organization. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com [Upgrade to PRO to see link] We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page [Upgrade to PRO to see link] to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com [Upgrade to PRO to see link] follow us on LinkedIn [Upgrade to PRO to see link] and Instagram [Upgrade to PRO to see link]