Specialist, People Operations at Checkout.com

Company Description We’re Checkout.com [Upgrade to PRO to see link] – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com [Upgrade to PRO to see link] is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Job Description As a Regional People Ops Specialist, you’ll play a key role in driving the People agenda across the region. You’ll take ownership of regional (UAE and KSA) People operations, employee experience, and compliance, while championing culture and continuous improvement across the employee lifecycle. What you’ll be doing: Operational Governance & Compliance: - Government Relations: Own the end-to-end management of government portals (e.g., MOHRE, AXS, Mudad, GOSI), ensuring total compliance with reporting and registration requirements. - Risk Mitigation: Proactively audit HR workflows to identify single points of failure, ensuring all processes are documented, digitized, and audit-ready. Employee Lifecycle & Experience: - Full-Cycle Operations: Lead the execution of core HR processes, including onboarding, compensation changes, benefits administration, and offboarding. - Onboarding Excellence: Manage the end-to-end relocation and integration experience - including visa processing, medical insurance, and local orientation - to ensure every new joiner is set up for long-term success. - First-Line Support: Act as the primary regional point of contact for People Ops queries, delivering timely, data-backed support via our ticketing system. Process Transformation & Global Integration: - System Optimization: Drive the adoption of AI-enabled HR tools to automate manual tasks and enhance regional operational speed. Introducing self serve. - Global Alignment: Partner with global People teams to ensure regional needs are embedded in international projects, championing a "local context, global standard" approach. - Vendor Management: Act as the primary liaison with external partners, including PRO-service providers and insurance brokers, to ensure high-quality service delivery. This includes managing proactive renewals of employees and their dependants. Cultural & Capability Growth: - Data-Driven Culture: Leverage HR Ops metrics to provide insights and drive operational optimisation actions ad projects. We are looking for a highly organized, resilient, and proactive People Operations professional who thrives in high-growth, ambiguous environments. You should be a "builder at heart," capable of turning siloed information into scalable, documented processes. Core Qualifications: - Experience: 5+ years of progressive People Operations experience, with demonstrated, hands-on exposure to UAE and KSA labor markets. - Highly organised, process driven, likes to build systems. - Regulatory Expertise: Strong working knowledge of UAE/KSA employment law, regional labor legislation, and statutory compliance requirements. - Technical Proficiency: Extensive practical experience managing UAE/KSA government portals (e.g., MOHRE, AXS, Mudad, GOSI). Experience with Workday or similar enterprise HRIS platforms is mandatory - Extensive experience liaising with Insurance providers, handling high volume of documents - Language Skills: Fluency in English is essential. Proficiency in Arabic is a significant advantage given the nature of government communications and portal management. Key Competencies: - Process Architecture: A proven ability to identify "siloed" knowledge and convert it into clear, documented Standard Operating Procedures (SOPs). - Problem-Solving: A resilient, analytical mindset with a track record of identifying operational bottlenecks and implementing effective, data-driven solutions. - Stakeholder Management: Exceptional communication skills with the ability to build trust quickly, acting as a supportive partner to managers and candidates. - Prioritization: Outstanding ability to manage multiple competing deadlines, with a proactive approach to operational improvements and process automation. - Growth Mindset: An initiative-taker who is comfortable navigating ambiguity and is constantly seeking ways to enhance regional HR workflows through technology and AI. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com [Upgrade to PRO to see link] We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page [Upgrade to PRO to see link] to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com [Upgrade to PRO to see link] follow us on LinkedIn [Upgrade to PRO to see link] and Instagram [Upgrade to PRO to see link]