WATCH COMMAND OPERATIONS MANAGER at CityOfNewYork

ABOUT NEW YORK CITY EMERGENCY MANAGEMENT New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies. The Response Bureau is NYCEM's 24/7 operations arm and is responsible for monitoring and responding to incidents across the five boroughs. Response Bureau personnel are the agency's frontline staff for alerting the public and City agencies, initiating on-scene NYCEM response, and providing ongoing coordination during emergencies. Response also supports interagency coordination and planning for special/planned events throughout the city. JOB DESCRIPTION The Watch Command unit operates 24/7, monitoring citywide radio frequencies; local, national, and international media; and weather forecasts. They function as the central notification point for NYC, transmitting notifications to agencies and Notify NYC messages. Watch Command serves as a dispatch and operations center for the agency, dispatching Citywide Interagency Coordinators, providing requested logistical and coordination support, and providing situational awareness updates to City agencies on ongoing incidents. Within Watch Command, the Public Warning Unit issues Notify NYC messages and Wireless Emergency Alerts to alert the public about emergencies, inclement weather, major disruptions, and other impactful information. Reporting to the Director of Watch Command with latitude for independent initiative and judgment, the Watch Command Operations Manager is responsible for providing strategic, administrative, and operational support to the Watch Command Unit. This role involves actively monitoring citywide incidents and ensuring timely response actions, while also supporting the unit’s core mission of maintaining situational awareness across New York City. Duties and Responsibilities: The duties are as follows: Supervisory Responsibilities: - Supervises up to 15 staff members, and delegates work to support division strategic priorities; manages workload and stress levels through listening, schedule flexibility, and redistribution of work where appropriate. - Oversees staff daily operations including scheduling, timekeeping, and overtime management. - Trains staff on the operations of the unit, monitoring individual performance; sets annual goals with staff and monitors progress toward goals and other deliverables. - Drives professional career development of unit staff, coaching and encouraging training - Creates, assists with, and participates in employee professional development initiatives, including unit-based training and agency drills and exercises. Operational Responsibilities: - Provides guidance and managerial oversight to unit personnel during daily public safety incidents that adversely impact New York City and require a multiagency response, including, but not limited to, confirming the scope and nature of incidents, ensuring that agency notifications are performed, analyzing information from multiple sources, preparing reports for dissemination to Executive Staff and senior officials of the City, and interfacing with the City's Emergency Operations Center (EOC); - Develops reports and program data summaries for senior/executive staff. - Ensures all aspects of day-to-day Unit Operations are addressed, operational and administrative issues are identified, corrected, and contingencies are in place to ensure operational continuity. - Develops and maintains the unit’s approach to quality assurance and quality control, auditing incidents and ensuring staff are meeting benchmarks for success. - Ensures the unit's Continuity of Operations Plan remains operational and tested regularly. - Implements new operational or administrative policies and procedural guidelines, standard operating procedures, newly deployed equipment systems, and emerging technologies. - Coordinates with members of the NYCEM Response Bureau management team to ensure that Watch Command operations and activities are seamlessly integrated with those of the Public Warning Unit and Field Response Unit, ensuring partner units are operating cohesively and effectively. - Offsets work hours when necessary to ensure 24-hours managerial unit coverage and oversight during large-scale emergencies and/or major incidents. - Serving as a Watch Command Supervisor on a contingent basis to fill critical staffing gaps, including during non-business hours. - Other duties as assigned by the Assistant Commissioner of Response, or Director of Watch Command. Unit Oversight and Leadership: - Assists the Director with developing and/or maintaining a unit strategic plan. - Recognizes and encourages team-supportive actions and behaviors, collaboration, cooperation, and activities contributing to others’ success; fosters an inclusive team culture. - Produces clear, appropriate, and well-written materials for the unit; communicates clearly and effectively; models integrity with honest and transparent communication, even in challenging situations. - Fosters increased knowledge of the unit’s work across the agency, and encourages the unit to recognize and support the work of other units and divisions. *Work Schedule: The selected candidate will be assigned to work a Monday to Friday administrative-based schedule that may include a reporting time that falls within non-business hours and will be subject to reassignment to other shifts during emergencies or as dictated by the agency's needs. This role is overtime eligible and sometimes requires work during non-business hours when there are ongoing emergencies, needs for operational support, and/or coverage gaps. **PLEASE NOTE THE FOLLOWING: - Candidates with less than two years of City service would be eligible for the low end of the range. - Funding – This position is supported with a federal Emergency Management Performance Grant (EMPG) through 9/30/2025 with the possibility of an extension; the employee will be responsible for training requirements associated with this grant. - Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas. - The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances. - For this position, the “Special Note” below in the Minimum Qualification Requirements does apply. - IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL. PREFERRED SKILLS - Proven leadership capabilities - Strong interpersonal and supervisory skills - Ability to work in dynamic, high-stress environments - Strong writing and communications skills - Strong analytical skills - Strong project management skills - Experience with public safety communications systems - Prior Watch Command or other public safety experience - Familiarity and proficiency in operating with emerging technologies - Proficiency with Microsoft Office applications (Word, Excel, Access, and PowerPoint) - Proficiency with GIS (geographic information systems) helpful In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency’s performance management model: Competencies: o Knowledge – possesses appropriate subject matter expertise. o Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership. o Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking. o Effective Communication – communication is clear, precise, and timely; understands their audience and display confidence in delivering their message. o Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives. **Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.** EMERGENCY PREPAREDNESS SPECIAL - 94612