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ManagerFull-timeRustReactNode.jsNext.jsGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Clerk is looking for a Senior Technical Account Manager to join our Solutions team, reporting to the Head of Customer Experience. This role involves owning a portfolio of Clerk’s most strategic accounts, serving as their technical advisor, integration partner, and advocate inside the company. You’ll help customers build complex identity and access management systems on Clerk and drive insights that influence product development and revenue retention.
Key Responsibilities
- →Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor
- →Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, and custom authentication flows
- →Drive revenue retention and expansion by identifying risks, surfacing upsell opportunities, and partnering on custom pricing
- →Translate customer feedback into actionable insights for Product and Engineering
- →Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences
- →Create and maintain technical documentation, onboarding guides, and internal knowledge resources
Requirements
- ✓4+ years of experience in a customer-facing technical role at a developer tools or SaaS company
- ✓Strong understanding of web authentication, identity management, and related protocols (OAuth, SAML, OIDC, JWTs)
- ✓Ability to read and discuss code with customers across modern web frameworks (React, Next.js, Node.js)
- ✓Proven track record of managing customer accounts and driving retention and expansion
- ✓Experience working with CRMs, support platforms, and async communication tools
- ✓Excellent written and verbal communication skills
Benefits
- ★Competitive Salary
- ★Equity Ownership
- ★Work Gear for home office setup
- ★Flexible Vacation Policy
- ★Diverse and Inclusive Team
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