Product Operations Associate at Clipboard

WHY CLIPBOARD EXISTS: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. ABOUT CLIPBOARD: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company [Upgrade to PRO to see link] with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here [Upgrade to PRO to see link] Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here [Upgrade to PRO to see link] Overview Our Product Operations Associate role is suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. You’ll become an expert on nearly all parts of our product and a go-to problem-solver for the organization. Day to Day The Product Operations team sits at the intersection of Product and Operations (as the name suggests), and we have 3 core responsibilities: - The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination. - The second is supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing. - And third, you’ll be flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads. We’ll support you wherever your curiosity takes you! Your first few days will be a crash course on our product and our customers. You’ll speak directly with customers to learn about what they love and what they don’t love about Clipboard, review documents to learn how we operate and communicate, and dig into customer issues by auditing support tickets and exploring our products yourself. Who We’re Looking For We find those who are most successful in this type of role: - Are insatiably curious. Curiosity sits atop our company values, and it will be the strongest indicator of success in this role. If you have a natural and unwavering ability to keep asking questions and digging, you’ll go far. - Write clearly, concisely, and persuasively. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that people can read, understand, and buy into quickly and easily. - Roll up their sleeves and go to the source. Don’t just take someone’s word for it – go find out yourself by testing the feature, listening to the agent call, calling the customer, or executing the workflow. This is how you seek truth. - Bounce back from failure quickly. You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes, don’t make the same mistakes twice, and learn from them quickly. - Have some technical/coding capabilities. You don’t have to be an expert, but you should be able to understand how to read and debug a SQL query or Python script. You should also be able to differentiate between easy and hard engineering tasks so you can make product suggestions that are grounded in reality. HIRING PROCESS 1. Application 2. Case Study 3. Case Interview with a Product Ops team member 4. Interview with Alex Dettmer, Head of Worker Experience 5. Interview with Samay Jhunjhunwalla, Head of Operations 6. Interview with one of our Co-CEOs, Bo Lu or Wei Deng 7. Ap Interview with one of our Co-CEOs, Bo Lu or Wei Deng *After submitting your application, please check your spam folder periodically over the next few days for updates.