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Mid LevelFull-timePythonAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join CloudWalk, a fintech company building the future of payments. This role involves engaging with customers through various channels to provide support and solutions.
Key Responsibilities
- →Engage with customers through chats, emails, and calls, offering stellar support and solutions.
- →Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
- →Provide alternative solutions, aiming to retain and delight our customers and clients.
- →Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
Requirements
- ✓Exceptional communication skills, adept in various interactions.
- ✓A keen desire to create outstanding customer experiences.
- ✓Analytical prowess and logical problem-solving skills.
- ✓A sense of ownership, treating each situation with responsibility and dedication.
- ✓Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
- ✓Fluency in Portuguese.
- ✓Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
- ✓Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
- ✓Basic knowledge of SQL.
Benefits
- ★A chance to grow and learn in a supportive, dynamic environment.
- ★A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
