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Mid LevelFull-timeTypeScriptPythonGolangReactDockerMongoDBMachine LearningAIMLBackend
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Software Engineer to join the CXAI Engineering team at Coinbase. This role involves building customer support experiences across web surfaces, including Help Center, chat, and agent-facing tools. The engineer will be responsible for delivering end-to-end features from technical design through implementation, testing, launch, and iteration.
Key Responsibilities
- →Build and evolve customer support experiences across web surfaces, including Help Center, chat, and agent-facing tools, in close partnership with Product, Design, and cross-functional engineering teams.
- →Deliver end-to-end features from technical design through implementation, testing, launch, and iteration—balancing customer impact, delivery timelines, and long-term maintainability.
- →Implement modern, accessible, and performant frontend UI components (e.g., rich conversational interfaces, feedback and survey experiences, and stateful workflow screens).
- →Integrate AI/LLM-powered capabilities into user-facing products (e.g., streamed responses, retrieval-backed answers with citations, feedback collection, and safe fallback/guardrail experiences).
- →Define and integrate service APIs and contracts with partner teams, including events/metrics instrumentation, error handling patterns, and multi-locale considerations.
- →Improve product quality and performance by investigating bottlenecks, reducing latency, strengthening reliability, and enhancing observability (dashboards, alerts, logging).
- →Contribute to evaluation and measurement workflows by enabling feedback loops and instrumentation that supports quality scoring, experimentation, and iterative improvement of AI experiences.
- →Maintain a high engineering bar through code reviews, automated testing, security-minded development, and ongoing reduction of technical debt across shared systems and workflow.
Requirements
- ✓3+ years of experience in software engineering.
- ✓Proven expertise in designing, building, scaling, and maintaining production services, with a strong understanding of micro-services architecture.
- ✓Ability to write high-quality, well-tested code that meets customer needs.
- ✓Deep understanding of what high-quality code and software engineering processes look like, and the ability to foster an environment that promotes them.
- ✓Strong technical skills in system design and coding.
- ✓Passion for building an open financial system that unites the world.
- ✓Excellent written and verbal communication skills, with a preference for open and transparent cultural practices.
- ✓summaryBullets: ["Build and evolve customer support experiences", "Deliver end-to-end features from technical design", "Implement modern, accessible, and performant frontend UI components", "Integrate AI/LLM-powered capabilities into user-facing products", "Define and integrate service APIs and contracts", "Improve product quality and performance", "Contribute to evaluation and measurement workflows"]
- ✓requirementBullets: ["3+ years of experience in software engineering", "Proven expertise in designing, building, scaling, and maintaining production services", "Ability to write high-quality, well-tested code", "Deep understanding of high-quality code and software engineering processes", "Strong technical skills in system design and coding", "Passion for building an open financial system", "Excellent written and verbal communication skills"]
- ✓benefitBullets: ["medical", "dental", "vision", "bonus eligibility", "equity eligibility"]
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