UX Researcher at Connectwise

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The UX Researcher is responsible for understanding user needs, preferences, and behaviors to drive the design and development of user-centered products and experiences. This role works in partnership with cross-functional teams and will contribute to the overall success of product development efforts by advocating for the user and ensuring that their perspectives are incorporated throughout the design process. Essential Duties & Responsibilities: • Provides support to the Product Management teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach and review the work of other team members • Conducts user research studies using various qualitative and quantitative research methods, such as interviews, surveys, usability testing, and data analysis • Collaborates with cross-functional teams, including designers, product managers, and engineers, to gather requirements and understand project objectives • Plans and executes research initiatives, including defining research goals, developing research plans, and determining appropriate methodologies • Recruits participants for research studies and coordinate schedules for interviews and usability testing sessions • Collects and analyzes user data, translating findings into actionable insights that inform product design decisions • Creates research reports and presentations, effectively communicating research findings and recommendations to stakeholders • Collaborates with designers to create prototypes and conduct iterative usability testing to validate design decisions • Stays up-to-date with industry trends and best practices in UX research methodologies • Advocates for the user throughout the product development process, ensuring that user needs and preferences are considered and incorporated into design decisions • Supports the development and maintenance of research documentation, including research protocols and participant profiles Knowledge, Skills, and/or Abilities Required: • Ability to manage projects and processes independently with limited supervision • Advanced knowledge of applicable work area • Ability to situationally adapt and understand new technology/processes as per business requirements • Solid understanding of UX research methodologies, principles, and best practices • Strong analytical and critical thinking skills, with the ability to extract meaningful insights from research data • Excellent communication skills, both written and verbal, to effectively convey research findings and recommendations • Ability to collaborate effectively with cross-functional teams, gathering requirements and aligning research efforts with project goals • Detail-oriented approach, ensuring accuracy and completeness in research documentation and data collection • Strong organizational skills and ability to manage multiple research projects simultaneously • Passion for user-centered design and a curiosity for understanding user behavior • Preferred: Knowledge of UX design principles and processes • Preferred: Basic understanding of statistical analysis and experimental design • Preferred: Proficiency in using UX research software, such as usability testing, survey, and web analytics tools like Pendo, Maze, Dovetail, and FigJam, or similar • Preferred: Familiarity with web analytics tools like Google Analytics and Pendo Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience • 4+ years of relevant experience • Preferred: experience conducting user research studies using qualitative and/or quantitative research methods, including user interviews and usability tests Working Conditions: Pune (Hybrid) ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [Upgrade to PRO to see contact] or 1-800-671-6898.