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Mid LevelFull-timeAWSAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our team at Coupa. This role involves supporting enterprise customers using our cloud-based platform and contributing to a dynamic global team focused on customer success.
Key Responsibilities
- →Manage inbound calls and customer service inquiries
- →Handle supplier calls, including basic troubleshooting, triage, and education on the dedicated supplier chat channel
- →Manage direct customer calls, primarily technical, and route to the appropriate Technical Support Engineer
- →Identify and assess customer needs to drive successful outcomes
- →Manage inbound Sourcing Event inquiries
- →Resolve low-severity customer tasks
- →Collaborate with the wider Support team
- →Provide coverage in the supplier chat queue as required
- →Support additional projects as needed
- →Participate in technical development to prepare for progression into a Technical Support Engineer role
Requirements
- ✓1 to 3 years of tangible customer service experience
- ✓Strong soft skills via phone and written communication via ticketing system
- ✓Familiarity with CRM systems and practices
- ✓Great attention to detail and the ability to multitask
- ✓The capacity to remain calm and patient under pressure
- ✓Excellent time management, teamwork, and organizational skills
- ✓Aptitude and strong desire to take on a more technical career path
- ✓Knowledge of Procurement domain will be an added advantage
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