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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Training Specialist to join Coupang's Seller Support team. This role focuses on developing and managing training materials to improve seller experiences.
Key Responsibilities
- →Develop and manage training materials for all consultation skills in Seller Support
- →Organize training operations for new business initiatives in Seller Support
- →Conduct training for new Seller Support Consultant / OSP agents
- →Manage onboarding and training operations for new hires in Seller Support
Requirements
- ✓Bachelor's degree holder
- ✓More than 3 years of experience working in the training or e-commerce industry
- ✓Excellent MS Excel, MS Word, and PowerPoint skills
- ✓Prior involvement in projects aimed at improving customer experience or operational processes
- ✓Fluent communication skills with related departments, both verbally and in writing
- ✓Flexible handling of new and diverse tasks
