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Entry LevelFull-time
Salary Range
$25,288 - $34,213 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Du übernimmst die professionelle Betreuung unserer externen Kunden im 1st- und 2nd-Level-Support und stellst eine hohe Service- und Lösungsqualität sicher
• Du analysierst und kategorisierst eingehende Anfragen strukturiert, führst qualifizierte Erstanalysen durch und dokumentierst alle relevanten Informationen präzise in unserem Ticketsystem
• Du behältst vereinbarte Service Level Agreements (SLAs) im Blick und stellst eine fristgerechte sowie priorisierte Bearbeitung sicher
• Du bereitest Tickets strukturiert für den 3rd-Level-Support auf und sorgst durch vollständige und nachvollziehbare Informationsweitergabe für eine effiziente Lösungsfindung
• Du kommunizierst proaktiv und transparent mit unseren Kunden und gewährleistest eine kontinuierliche Information über den aktuellen Bearbeitungsstand
• Du planst und moderierst regelmäßige Abstimmungen mit unseren Kunden zu offenen Tickets, Service-Qualität und Optimierungspotenzialen
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About CREALOGIX
CREALOGIX is a global technology company specializing in digital transformation solutions for the financial services industry. Headquartered in Switzerland, the company has established itself as a trusted partner for banks, asset managers, and insurance providers seeking innovative technology to streamline operations and enhance customer experiences. With a presence in over 20 countries, CREALOGIX combines deep industry expertise with cutting-edge technology to address the complex challenges faced by financial institutions in an increasingly digital world. The company offers a comprehensive suite of products and services, including core banking systems, digital banking platforms, and regulatory technology solutions. Its flagship offerings, such as the CREALOGIX One platform, provide modular, scalable, and cloud-native solutions that enable clients to modernize their infrastructure while maintaining compliance and security. CREALOGIX caters primarily to mid-sized to large financial institutions that require robust, flexible, and future-ready technology to adapt to evolving market demands. Key features of its solutions include real-time processing, AI-driven analytics, and seamless integration capabilities. CREALOGIX has achieved significant recognition in the financial technology sector, including multiple awards for its innovative solutions and customer-centric approach. The company differentiates itself through its deep understanding of the financial industry’s regulatory and operational complexities, offering tailored solutions that balance technological advancement with practical usability. By leveraging its global footprint and collaborative partnerships, CREALOGIX continues to position itself as a leader in driving digital transformation within the financial services landscape.
