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Mid LevelFull-timeRustDockerGit
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Cryptio's Technical Support Team. This role involves providing exceptional technical support to enterprise customers in the finance and accounting field, troubleshooting complex technical issues, and automating solutions.
Key Responsibilities
- →Deliver exceptional technical customer support
- →Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
- →Leverage technical expertise to implement "one time fixes"
- →Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
- →Contribute to our back office / tooling roadmap
- →Advocate Cryptio best practices both internally and externally
- →Provide feedback to the Engineering and Product teams, based on customer needs
- →Mentor technical support engineers with less experience
- →Collaborate with the Technical Support Lead to improve team processes and efficiency
Requirements
- ✓5+ years of experience in a relevant role
- ✓Strong scripting and SQL experience
- ✓Experience with Zendesk (or similar)
- ✓Strong knowledge of modern development tools (Git, Docker, CLI)
- ✓Familiarity with Grafana (or similar)
- ✓Excellent communication and organisational skills
- ✓A collaborative mindset and team spirit
- ✓A quick learner with the ability to adapt rapidly
