Instructional Designer at cyara

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com Cyara’s Values:  At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  Cyara’s Diversity, Equity, Inclusive and Belonging:  At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  What You Will Do / Responsibilities • Design and develop high-quality learning content (eLearning, ILT, VILT, blended programs) aligned with business objectives and role competencies. ● Translate complex product and technical concepts into simple, engaging, and interactive learning experiences. ● Partner with SMEs, product, and engineering teams to identify training needs and gather accurate content. ● Leverage authoring tools (Articulate 360, Captivate, Camtasia, Vyond, Adobe Suite) and Generative AI to accelerate development while maintaining instructional quality. ● Create learning pathways and curricula for different audiences (technical, customer-facing, internal teams). ● Apply instructional design models (ADDIE, SAM, Bloom’s Taxonomy) and adult learning theory to ensure effective outcomes. ● Test, evaluate, and continuously improve content based on learner analytics, performance data, and feedback. ● Work with the LMS administrator to publish, manage, and measure training effectiveness. ● Ensure all learning materials align with accessibility, branding, and quality standards. ● Stay current on emerging learning technologies, AI tools, and industry best practices to enhance Cyara’s training strategy. Experience: 3–4 years of proven experience as an Instructional Designer or Learning Experience Designer. ● Strong portfolio showcasing interactive eLearning, ILT/VILT, or product training design. ● Excellent English communication and writing skills with a global learner mindset. ● Proficiency in eLearning authoring and multimedia tools (Articulate 360, Camtasia, Snagit, Adobe Creative Suite, Vyond). ● Familiarity with LMS platforms (e.g., Docebo, Moodle) and SCORM/xAPI standards. ● Knowledge of instructional design methodologies, accessibility standards, and adult learning theory. ● Ability to collaborate effectively with SMEs, product teams, and cross-functional stakeholders. ● Exposure to technical or SaaS-based products preferred. ● Bonus: Experience using HTML/CSS, Git, DITA/XML, or AI-based content creation tools. Nice To Have: • Knowledge of adult learning theory and instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy). • Knowledge and experience of using HTML/CSS for creating content. • Experience with Zendesk, Salesforce, Wordpress, Camtasia or similar. • Knowledge Agile software development practices, SDLC, or DDLC. • Experience working in high-growth environments or an entrepreneurial spirit. • Experience with DITA, Markdown, JSON, XML and HTML, and authoring tools such as oXygen XML, Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid