Sr. Software Development Engineer in Test at cyara

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com Cyara’s Values:  At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  Cyara’s Diversity, Equity, Inclusive and Belonging:  At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  As a Senior SDET in the Product Engineering team at Cyara, you will play a dual role of hands-on technical contributor and quality leader. In addition to designing and implementing robust automated testing solutions, you will lead and mentor SDETs/QA engineers, driving quality strategy, best practices, and continuous improvement across teams. You will collaborate with Product Management, Engineering, and DevOps to define, implement, and scale quality engineering practices, ensuring high-quality product delivery aligned with business goals. Let's talk about the role and responsibilities: Technical & Quality Engineering • Work with SDETs/QA engineers within Scrum teams to define and expand quality practices. • Design, develop, and maintain automated test frameworks and tools. • Drive various testing types including integration, functional, E2E, performance, and more. • Build scalable test infrastructure and enforce CI/CD quality gates. • Perform root cause analysis and ensure long-term fixes. • Support production troubleshooting and ensure QA best practices across SDLC. Leadership & Managerial • Lead and mentor SDET/QA engineers. • Define and drive QA strategy and standards. • Conduct code/test reviews and ensure quality deliverables. • Align quality goals with business objectives. • Manage planning, prioritization, and resource allocation. • Support hiring, onboarding, and team building. • Communicate quality metrics, risks, and release readiness. Let’s talk about your skills/expertise: Technical: • 5-8+ years in quality engineering for web applications. • Experience with .NET (.NET Core preferred). • Knowledge of React/Angular and OOP (C#, C++, JavaScript). • Experience with SQL Server/PostgreSQL. • Expertise in automation tools (Cypress, Selenium, Jest, NUnit, Mocha). • Experience with APIs, microservices, and CI/CD pipelines. • Experience in CI/CD tools like Buildkite, TeamCity Leadership: • Experience leading or mentoring QA/SDET teams. • Strong Agile experience. • Excellent communication and stakeholder management. • Strong problem-solving and decision-making skills. • Ability to balance hands-on work with leadership responsibilities. Nice to have (...or you are keen to learn): • Performance testing tools (JMeter, k6). • Accessibility testing tools (Axe, Applitools). • Cloud exposure (AWS). • Test data management and service virtualization. Qualifications: • Bachelor’s degree in Computer Science or related field, or equivalent experience. Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid