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SeniorFull-timeReact
Salary Range
$103,428 - $139,932 /year
This salary is estimated based on similar roles. The actual salary may vary.
CyberArk is seeking a proactive and highly technical Manager for our Advanced Customer Escalations (R&D) team. In this leadership position, you will not only manage a team of expert engineers but also serve as a strategic bridge between R&D, Support departments, and Escalation Managers. You will drive the technical resolution of complex issues while championing proactive improvements to our distributed systems architecture.
What You Will Do
• Team Leadership: Lead, mentor, and develop a high-performing team of Escalation Engineers, fostering a culture of technical excellence and collaboration.
• Proactive Strategy: Move beyond reactive troubleshooting to identify and report trends in customer escalations, driving product enhancements that prevent future issues.
• Strategic Collaboration: Act as the primary R&D point of contact for Support departments and Escalation Managers to ensure critical cases are prioritized and resolved efficiently.
• Complex Resolution: Oversee the investigation of the most complex customer issues related to distributed systems architecture, ensuring technical designs are robust and effective.
• High-Level Communication: Present technical root-cause analyses (RCAs) and solution roadmaps to both internal stakeholders and external customer leadership.
• Cross-Functional Influence: Collaborate with R&D teams to implement new features and enhancements based on real-world customer feedback and observed technical gaps.
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About Cyberark1
Cyberark1 operates at the forefront of cybersecurity, specializing in privileged access management (PAM) solutions to safeguard critical digital assets. The company is dedicated to mitigating cyber threats by controlling and monitoring access to sensitive data and systems. While the name suggests a strong foundation in cybersecurity, the exact founding date and location are not explicitly clear from the provided information. However, the company's focus on advanced security technologies positions it as a key player in the rapidly evolving digital security landscape, addressing the growing need for robust protection against sophisticated cyber attacks. Cyberark1 offers a comprehensive suite of PAM products and services designed to secure, manage, and monitor privileged accounts across various environments. Key features include centralized credential management, session recording, and real-time threat detection, ensuring that organizations maintain strict control over who accesses their most valuable assets. The company primarily targets enterprises and government agencies that handle sensitive information, providing them with the tools to comply with regulatory requirements and reduce the risk of data breaches. By offering tailored solutions, Cyberark1 helps organizations build a resilient security posture against insider threats and external attacks.
