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Premium Support Engineer, Identity Security (Sydney based) at Cyberark1
Cyberark1Sydney, New South Wales, auΒ·2h ago
SeniorFull-timeRustReact
Salary Range
$90,168 - $121,992 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Premium Support Engineer your primary focus will be on tailoring CyberArk's customer experience and ensuring a successful product experience. You will collaborate closely with our partners and Customer Success Managers to become a trusted technical expert for our customers, addressing their needs both proactively and reactively. This involves conducting advanced analysis, troubleshooting, and problem isolation to resolve technical issues for our customers and partners. The ideal candidate will maintain a high level of proficiency across all company products, including integrating CyberArk products with third-party enterprise systems. Additionally, they will need to maintain strong customer relations while effectively managing multiple cases simultaneously.
 
Responsibilities
β’ Customer Technical Management: Provide technical support to premium customer accounts and, in addition, support the global support team in assisting a wide pool of customers.
β’ Advanced Troubleshooting: Analyze and resolve complex, critical and sensitive technical issues involving CyberArk solutions and their integration with third-party enterprise systems.
β’ Global Coordination: Collaborate with regional and global support offices (JAPAC, EMEA, Americas) to maintain service levels and share technical findings.
β’ Escalation Support: Coordinate with Engineering and Product Management to address persistent issues, providing customers with clear updates on bug fixes or feature requests.
β’ Technical Documentation: Reproduce customer environments to validate issues and document resolutions to improve the collective knowledge of the global support team.
β’ Availability: Participate in a scheduled on-call rotation for after-hours and weekend support as required.
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About Cyberark1
Cyberark1 operates at the forefront of cybersecurity, specializing in privileged access management (PAM) solutions to safeguard critical digital assets. The company is dedicated to mitigating cyber threats by controlling and monitoring access to sensitive data and systems. While the name suggests a strong foundation in cybersecurity, the exact founding date and location are not explicitly clear from the provided information. However, the company's focus on advanced security technologies positions it as a key player in the rapidly evolving digital security landscape, addressing the growing need for robust protection against sophisticated cyber attacks. Cyberark1 offers a comprehensive suite of PAM products and services designed to secure, manage, and monitor privileged accounts across various environments. Key features include centralized credential management, session recording, and real-time threat detection, ensuring that organizations maintain strict control over who accesses their most valuable assets. The company primarily targets enterprises and government agencies that handle sensitive information, providing them with the tools to comply with regulatory requirements and reduce the risk of data breaches. By offering tailored solutions, Cyberark1 helps organizations build a resilient security posture against insider threats and external attacks.
