Live Creator Account Manager at Darkroom

ABOUT DARKROOM Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation. ABOUT THE ROLE We're looking for a highly organized, client-facing Live Creator Account Manager to join our growing Social Commerce team. In this role, you'll manage a portfolio of live content creators - supporting their strategy, overseeing their weekly live streams, and keeping them accountable to performance goals. This is a role at the intersection of creator management and live production. Fully remote, no on-site production required - you'll be the engine that keeps creators on track, on brand, and on target. This role operates primarily on EST hours (9 AM–5 PM EST), with some evening availability required up to 8 PM PST. WHAT YOU'LL DO Creator Portfolio Management - Own a portfolio of up to 25 live creators and serve as their main operational point of contact - Lead bi-weekly 30-minute performance and planning calls for each creator - Maintain scheduling discipline across your portfolio - deadlines don't slip on your watch - Track deliverables, flag risks early, and drive resolution before things escalate Live Production Oversight - Prepare a run-of-show for each weekly live stream and align creators in advance - Monitor streams in real time - chat support, quality checks, sponsored product integration - Deliver post-stream recaps with performance feedback and optimization notes - Ensure consistent adherence to production standards across your full portfolio Performance & KPI Management - Track streaming commitments and contract compliance across all 25 creators - Monitor engagement metrics and identify underperformance trends early - Escalate risks appropriately and maintain accurate CRM and reporting documentation Operational Discipline - Manage multiple stakeholders simultaneously without losing quality or detail - Maintain structured dashboards and a consistent reporting cadence - Operate within a standardized production framework - and help improve it over time YOU SHOULD APPLY IF THIS SOUNDS LIKE YOU - You have 2–4 years of experience in account management, creator management, or digital operations - ideally at an agency - You have hands-on experience supporting live streaming or digital content programs - you understand the pace, the prep, and what it takes to execute in real time - Your English is fluent. You write clearly, communicate confidently, and are fully comfortable in client-facing conversations in English - You've managed multiple accounts or clients at the same time and have a real system for keeping everything organized and on track - You're the person who follows up before they're asked. Nothing falls through the cracks on your watch - You're comfortable reading performance data and turning it into clear, actionable next steps - Bonus if you have direct experience managing content creators or working with live commerce platforms (TikTok Live, Amazon Live, Instagram Live, or similar) WHAT IT'S LIKE TO WORK AT DARKROOM Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable. We believe in autonomy with accountability, truth over comfort, and outcomes over optics. - Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp. - Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain. - Parental Leave: Flexible parental leave to support new parents during this important transition. - Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry. Equal Opportunity Statement Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.