Sr Software Engineer- Customer Experience Intelligence (CXI) at Databricks

Databricks

Mountain View, California; San Francisco, California·23h ago

SeniorFull-timeRustAWSGCPAzureAIAPIML

Salary Range

$132,600 - $179,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Software Engineer for Customer Experience Intelligence to join Databricks. This role focuses on designing intelligent, AI-powered systems that make support faster, smarter, and more effortless for customers.

Key Responsibilities

→Contribute to the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
→Development of automation to improve customer experience and Support scalability
→Drive rapid, iterative development while upholding quality, safety, and reliability standards
→Design agentic workflows that evolve from human-in-the-loop to fully automated systems
→Implement observability, transparency, and rollback mechanisms for AI-driven decisions
→Act as technical liaison between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies
→Set a high engineering bar for quality, reliability, and maintainability in line with Databricks standards
→Mentor engineers and SMEs across Software and Support Engineering functions

Requirements

✓BS or higher degree in Computer Science or a related field
✓Experience in large projects similar to those described, including automation tooling, distributed systems, and APIs
✓Extensive full stack development experience
✓Proven success designing and deploying production-grade automation in complex technical environments
✓Hands-on experience with ML-assisted systems, decision support, or agentic automation
✓Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
✓Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints