Staff Software Engineer – Customer Experience Intelligence (CXI) at Databricks

Databricks

Mountain View, California; San Francisco, California·7h ago

LeadFull-timeRustAWSGCPAzureAIAPIML

Salary Range

$153,000 - $207,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Lead for Customer Experience Intelligence at Databricks to shape the future of how Databricks supports customers at scale. You’ll design intelligent, AI-powered systems that make support faster, smarter, and more effortless.

Key Responsibilities

→Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
→Lead hands-on development of automation to improve customer experience and Support scalability
→Drive rapid, iterative development while upholding quality, safety, and reliability standards
→Design agentic workflows that evolve from human-in-the-loop to fully automated systems
→Implement observability, transparency, and rollback mechanisms for AI-driven decisions
→Act as the primary technical interface between Support, Product, and Platform Engineering
→Set a high engineering bar for quality, reliability, and maintainability
→Mentor engineers and SMEs across Software and Support Engineering functions

Requirements

✓BS or higher degree in Computer Science or a related field
✓Technical leadership experience in large projects involving automation tooling, distributed systems, and APIs
✓Extensive full stack development experience
✓Proven success designing and deploying production-grade automation in complex technical environments
✓Hands-on experience with ML-assisted systems, decision support, or agentic automation
✓Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
✓Understanding of multi-cloud environments (AWS, Azure, GCP), compliance, and security constraints